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Senior Sales and Operations Director

hace 2 meses

Xico, México Ipf Digital A tiempo completo

About IPF Digital

IPF Digital is a leading financial services company that provides consumer loans and aims to make life easier for everyday Mexicans through simple and personalized financial solutions. Our mission is to build a better world through financial inclusion, and we see the role of Sales and Operations Manager as critical in shaping and preserving our organizational culture centered around our purpose.

Our Culture

We are committed to promoting strategies that help us maintain a balance between our personal and work lives, where each of our employees feels motivated and reflected in business results. You'll join a highly engaged team ready to help you make your adaptation very easy and simple, and together achieve goals.

The Role

This is a senior leadership role within the Mexico market, working closely with the Country Manager to develop and execute a business strategy that will enable us to achieve our business goals and objectives. Your primary area of focus is to successfully lead the sales and customer service teams in Mexico, achieving aggressive growth targets through operational excellence, continuous process improvement, and outstanding customer satisfaction.

Key Responsibilities

  • Sales and Growth
    • Achieve and exceed customer growth targets.
    • Manage and optimize external sales channels and partnerships.
    • Adapt resources and structures pragmatically to support business growth, minimizing wastage.
    • Identify and capitalize on opportunities for business development.
    • Collaborate with marketing to craft and execute a tech-driven, creative sales strategy.
    • Establish a sustainable, self-service, and technology-enabled administrative support system.
  • Operational Excellence & Process Improvement
    • Review current business processes and provide strategic direction and advice on process improvements.
    • Immerse yourself in performance data to drive growth and reduce costs.
    • Continuously seek opportunities to boost business performance within and beyond your remit.
    • Implement robust processes and policies to safeguard the business, allowing for flexible, creative, and efficient operations.
  • Customer Service
    • Develop and execute the Customer Service strategy, encompassing underwriting, document processing, back-office coordination, early collections, and external call centers.
    • Prioritize customer experience and innovation in all business processes.
    • Maintain and enforce high standards of customer service across all touchpoints.
    • Monitor Customer Satisfaction, NPS, and other key metrics, striving for continuous improvement.
    • Establish and achieve customer KPIs that enhance satisfaction and loyalty.

What We Offer

As a Sales and Operations Manager at IPF Digital, you will have the opportunity to work in a dynamic and innovative environment, where you will be able to make a significant impact on the company's growth and success. You will be part of a highly engaged team that is committed to promoting strategies that help us maintain a balance between our personal and work lives.