Customer Success Team Leader
hace 4 semanas
At SiteMinder, we value the individual contributions of our employees as the key to our success. Our diverse and inclusive culture empowers our employees to bring their unique perspectives and experiences to work, fostering a collaborative environment that drives innovation and growth.
We're a team of passionate individuals who love technology and understand that hoteliers seek simplicity. Since 2006, we've been innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online quickly and easily.
Our expertise has helped everyone from boutique hotels to big chains, enabling travellers to book a wide range of properties, including igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and more.
Today, we're the world's leading open hotel commerce platform, supporting 44,500 hotels in 150 countries, with over 100 million reservations processed by SiteMinder's technology every year.
As a Customer Success Team Leader, you'll be responsible for guiding and mentoring a team of Customer Success Advisors, fostering their professional growth through training, coaching, and performance management.
You'll become an internal Subject Matter Expert (SME) for customer retention and churn, analyzing data to identify trends and develop data-driven strategies to minimize churn and maximize customer lifetime value.
Key responsibilities include ensuring your team consistently achieves or surpasses key performance indicators (KPIs) related to customer success, delivering exceptional customer experiences that build loyalty and advocacy, and managing the customer success pipeline for smooth onboarding and handoff of customers to the Advisor team.
Additionally, you'll develop a deep understanding of how our hotel software is best optimized for customer success and guide a team of Customer Success Advisors to assist our customers in optimizing their product experience.
We offer a range of benefits, including equity packages, a hybrid working model, mental health and well-being initiatives, and opportunities for personal growth and development.
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