Lead Fraud Risk Manager
hace 3 semanas
Pangea is a dynamic money transfer business dedicated to providing seamless financial services globally. With an office in Mexico City, we are seeking a skilled Lead Fraud Analyst to join our Operations team.
Key Responsibilities- Influence the security and financial integrity of a global money transfer business
- Engage in complex and rewarding work, handling fraud investigations for escalated cases and devising strategies to detect fraud activity
- Conduct thorough investigations into suspected fraudulent transactions
- Manage chargeback notifications, and prepare compelling evidence to dispute non-fraudulent debit chargeback claims
- Track and report on chargeback metrics, trends, and funds recovery performance
To be successful in this role, you will need:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field
- 5+ years of professional experience including a minimum of 3 years of specific experience working on chargeback disputes, fraud investigations, and payments or refund investigations
- Fluency in Spanish and English (written and verbal)
- Strong analytical skills with the ability to identify and resolve discrepancies efficiently
- Excellent interpersonal skills for collaboration with team members and stakeholders
- Detail-oriented with a focus on accuracy and compliance
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package that includes:
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a ROTH option (U.S. based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
Pangea offers a smarter way for people to move money around the world to friends and family. Founded in 2012, Pangea started with a mission to revolutionize the remittance industry by providing customers a powerful, easy-to-use mobile application to send money internationally. Since then, we have grown to offer additional products and services to help underbanked immigrants gain financial independence.
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