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Retention/Customer Success Manager
hace 2 meses
We are seeking a highly skilled Retention/Customer Success Manager to lead our Client Management/Customer Success team in driving strategies focused on renewal attainment, customer retention, and enhancing the overall customer experience.
Key Responsibilities- Lead a team of retention specialists in a global software company, fostering a culture of excellence and collaboration.
- Develop and manage talent within the team, providing guidance and support to ensure individual and team success.
- Establish and maintain strong relationships with clients, leveraging sales enablement tools and processes to drive customer growth.
- Collaborate with senior management to set and achieve team goals, prioritizing touchpoints and identifying solutions to complex customer problems.
- Facilitate conversations that reinforce the value of current solutions, applying broad perspectives to drive customer success.
We're looking for a seasoned professional with a proven track record of leading a team of retention specialists in a global software company. You should have:
- A Bachelor's degree.
- Fluent English is a must.
- Minimum of 5 years of experience managing a team that supports a U.S.-based Book of Business.
- Proven ability to drive retention and upsell strategies, with a strong command of sales enablement tools and processes.
- Ability to deal with ambiguity and navigate complex situations, with a commitment to maintaining the quality of the team's work output.
As a valued member of our team, you'll enjoy a range of benefits, including:
- A hybrid work model, allowing you to balance work and personal life.
- A comprehensive benefits package, including flexible vacation time and mental health days off.
- Access to LinkedIn Learning and internal talent marketplace opportunities.
- A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.
We're a global business that relies on diversity of culture and thought to deliver on our goals. We're proud to be an Equal Employment Opportunity/Affirmative Action Employer, providing a drug-free workplace and reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs.
