Global Network Infrastructure Specialist
hace 2 días
Nokia's Network Infrastructure group is at the forefront of a revolution to bring more and faster network capacity to people worldwide. As a Global Network Infrastructure Specialist, you will be part of a team that pioneers the future where networks meet cloud.
Key Responsibilities:- Provide remote technical support on Optical DWDM / OTN / VWDM communications products and networks to a global customer base.
- Isolate issues within a customer DWDM / OTN / VWDM network and guide the customer on how to rectify the problem(s) identified.
- Ensure that defined processes update work records (Sales Force Cases) associated with each issue and that all metrics relative to the contractual commitments are met or exceeded.
- Create and maintain customer relationships on a day-to-day basis, maintaining a high level of customer satisfaction by providing services fully compliant with the SLA.
Nokia is a B2B technology innovation leader, and as a member of our team, you will have a positive impact on people's lives and help build the capabilities needed for a more productive, sustainable, and accessible world.
We are open to your ideas, you are empowered to take risks, and are encouraged to be fearless in bringing your authentic self to work.
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Ciudad de México, Ciudad de México Nouryon A tiempo completo{"h3": "About the Role", "p": "As a key member of our team, you will be responsible for ensuring the provision of IT infrastructure services across Brazil and Mexico. This includes maintaining a fit-for-purpose infrastructure, driving continuous improvements, and managing service performance and operational delivery within agreed budgets.", "ul": [{"li":...
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