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Global Customer Experience Representative

hace 2 meses


Ciudad de México, Ciudad de México Sitel Corp. A tiempo completo
About the Role

Sitel Corp. is seeking a highly skilled and bilingual (Spanish and English) customer service representative to join our team. As a global leader in customer experience solutions, we partner with top brands to deliver exceptional customer support.

Key Responsibilities
  1. Provide world-class customer support via phone, ensuring a high level of professionalism and competence.
  2. Meet and exceed quality and training requirements, consistently achieving call quality score goals.
  3. Suggest products and additional services to customers, focusing on sales and customer satisfaction.
Requirements
  1. High school diploma or equivalent.
  2. Excellent communication and problem-solving skills.
  3. Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer

As a valued member of our team, you will have the opportunity to work with a diverse range of customers, develop your skills and knowledge, and contribute to the success of our clients.