Virtual Customer Success Manager

hace 3 semanas

Xico, México Sap Se A tiempo completo

About the Role:

At SAP, we're looking for a skilled Virtual Customer Success Manager to join our team. As a key member of our customer success organization, you'll play a critical role in delivering exceptional support and guidance to our clients. Your primary focus will be on building strong relationships with our customers, understanding their needs, and providing tailored solutions to drive business success.

Key Responsibilities:

  • Develop and maintain trusted relationships with key stakeholders and decision-makers.
  • Understand and respond to customer needs, bringing value to the forefront.
  • Define and drive targeted support engagement plans to achieve key business objectives.
  • Provide expertise on SAP Cloud solutions, focusing on customer adoption and retention.
  • Facilitate access to product and functional expertise through empowerment sessions.
  • Offer personalized quarterly release reviews and continuous trend analysis to support customers in developing effective strategies.
  • Meet customer expectations by anticipating and resolving top issues, serving as an escalation point and collaborating with other departments as needed.

What You'll Bring:
  • A proven track record of successful account management and a proactive learner.
  • Creative problem-solving skills and the ability to thrive in a fast-paced environment.
  • A customer-centric approach, with a focus on quality and attention to detail.
  • Excellent communication and interpersonal skills, with the ability to interact with customer IT and LOB decision-makers.
  • A strong understanding of IT landscapes and lifecycles, with a focus on SAP solutions during transitions, implementations, and operations phases.
  • Knowledge of SAP Preferred Success and Cloud Solutions, as well as the included service offerings.
  • The ability to deliver results under pressure, work independently, and take ownership of assigned tasks.

About Us:

SAP is a global leader in enterprise software, helping over 400,000 customers worldwide work more efficiently and make better decisions. Our innovative solutions and services enable businesses to run at their best, and we're committed to creating a workplace that values diversity, inclusion, and employee well-being. If you're passionate about delivering exceptional customer experiences and driving business success, we encourage you to apply for this exciting opportunity.

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