Global End User Computing Specialist

hace 2 días


Monterrey, Nuevo León, México Gm Financial A tiempo completo
About the Role

As a Global End User Computing Specialist at GM Financial, you will play a critical role in maintaining the integrity of our end-user infrastructure. You will work closely with business clients, IT departments, and vendors to ensure the reliable operation of our Microsoft Endpoint Management Configuration Manager (MEMCM/SCCM), Group Policy, Virtual Desktop Infrastructure (VDI), Windows Operating Systems, and mobile device management systems.

Key Responsibilities:

  • Support and maintain the Global End User Computing platforms ensuring high performance and reliability
  • Plan, architect, design, document, and implement EUC platforms, operating system, enterprise software, and peripheral upgrades to improve services provided to business clients
  • Proactively identify opportunities for improvements to existing processes and for automation
  • Perform or assist with routine EUC administration tasks, as necessary, to assure the reliable operation of the global end-user computing platforms, including routine operations system and software updates
  • Work ticketing queues to provide timely resolution for end-users and document all work
  • Perform root cause analysis as needed for end-user related issues
  • Perform critical system changes after business hours and participate in an on-call support rotation for providing after-hours support
  • Author policy, procedure, and standards documents
  • Effectively communicate current status of all projects, problems, and issues to the department Manager or AVP
  • Study and analyze the performance and capacities of EUC systems to prepare plans for future expansion and upgrades
  • Participate in an on-call support rotation for providing after-hours support
  • Transfer knowledge via documentation and training to End User Computing operations teams
  • Perform other duties as assigned

Requirements:

  • Bachelor's Degree in a related field or equivalent work experience
  • 3-5 years of experience in Information Technology and managing SCCM, software packaging, and scripting, Group Policy
  • 0-2 years of experience in virtual desktop infrastructure
  • Advanced knowledge of SCCM, Active Directory, and Group Policy
  • Advanced knowledge of Windows Server and Desktop operating systems
  • Advanced knowledge of server and desktop hardware
  • Knowledge of desktop and server virtualization technologies
  • Knowledge of automation and scripting language
  • Advanced understanding of IT Service Management tools, ServiceNow
  • Knowledge of the latest security and privacy legislation, regulations, advisories, alerts, and vulnerabilities
  • Knowledge of IT security processes and controls as well as IT infrastructure and networking technical knowledge
  • Knowledge of various protocols including and not limited to: HTTP, HTTPS, SSH, SSL, DNS, LAN, WAN, Routing, IP, DHCP
  • Knowledge of Cloud and Cloud technologies and capabilities
  • Ability to think strategically and make collaborative decisions
  • Advanced technical writing
  • Communicates quickly, clearly, concisely, appropriately, and intelligently
  • Creative, innovative, problem-solving, and maximizing your potential to solve problems and improve methods
  • Advanced planning and time management
  • Experience in document creation and ITSM ticket management
  • Foster open communication, speaks with impact, listens to others, and writes effectively
  • Information security standards/frameworks (i.e., NIST Cybersecurity Framework, ISO) skills
  • Bilingual in English and Spanish


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