Technical Support Specialist

hace 2 días


Monterrey, Nuevo León, México Neoris A tiempo completo

At Neoris, we are a leading digital accelerator that helps companies navigate the future with our 20 years of experience as Digital Partners to some of the world's largest companies. Our multicultural startup culture fosters innovation and continuous learning, enabling us to create high-value solutions for our clients.

We are seeking a highly skilled **Technical Support Specialist / Sr Infrastructure and Security**:

**Key Responsibilities:**

  • Ensure that technical systems and equipment operate optimally for end users
  • Troubleshoot technical issues in end-user environments
  • Implement new technology solutions and system upgrades to improve efficiency and functionality
  • Document guides and procedures related to technologies implemented in end-user environments
  • Train support groups on the use of tools to support the end-user environment
  • Generate reports on system usage, status, and incidents for end users

**Main Objectives:**

  • Present project progress and definitions
  • Resolve technical incidents in end-user environments
  • Conduct pilot tests of solutions for end-user environments
  • Train support groups
  • Work on-site in a dynamic environment

**Requirements:**

  • Create reports, dashboards, and data queries
  • Develop scripts
  • Test and QA global end-user configurations
  • Create end-user guides and training for GSC and FSO
  • Document processes and generate presentations
  • Analyze and resolve problems in end-user environments (Windows 11 / O365 / System Center Client / Intune) Active directory / Azure ID
  • Have knowledge in cloud technologies

**What We Offer:**

  • A 100% nominal scheme
  • Professional growth opportunities
  • A dynamic work environment
  • A comprehensive benefits plan
  • Legal benefits
  • Development opportunities


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