Instructional Design Manager

hace 1 semana


Hermosillo, Sonora, México Resultscx A tiempo completo
About the Role

The Instructional Design Manager is a key member of the ResultsCX team, responsible for overseeing the development and implementation of learning solutions that drive business results. This role requires a strategic thinker who can collaborate with cross-functional teams to design and deliver training programs that meet the needs of our clients and associates.

Key Responsibilities
  • Manage and develop a team of instructional designers, communications specialists, and language experts to create high-quality learning content
  • Partner with training, quality, operations, marketing, human resources, and recruiting teams to understand and analyze learning needs
  • Identify performance gaps and conduct root cause analysis to determine knowledge, skills, and behaviors required to achieve desired performance
  • Provide subject matter expertise on training design and delivery for all courses and curriculum built by the training, language, and instructional design team
  • Create, coordinate, and conduct certification programs for leadership training and career development
  • Develop, plan, and manage multiple projects varying in scope, including task completion, resource coordination, constraint identification, and timely project completion
  • Oversee the development of each aspect of projects, resolving technical issues and providing workload balancing, prioritization, resource scheduling, and integration of multiple projects
  • Make recommendations for executive action when required and communicate projects and initiatives to all stakeholders
  • Collaborate with stakeholders across the organization to ensure learning solutions are correctly assessed and an appropriate plan is in place to meet their needs
Requirements
  • Bachelor's degree in Instructional Design or related field (candidates with extensive experience may be considered in lieu of a degree)
  • Minimum 5 years of experience in the Training and Development field
  • Advanced understanding of Adult Learning Principles, Levels of Training Evaluation, and Instructional Methodologies
  • Excellent understanding of Instructional Systems Design processes (e.g., ADDIE)
  • Proficiency in MS Office Applications


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