Senior Customer Marketing Manager

hace 4 semanas

Xico, México Zendesk A tiempo completo

**About the Role**

Zendesk is seeking a highly skilled and experienced Senior Customer Marketing Manager to join our team. As a key partner with our marketing, sales, and customer success teams, you will play a crucial role in developing and publishing customer story assets that showcase the value of our products and services.

**Key Responsibilities**

  • Develop and produce high-quality customer story content, including briefs, stories, and reviews, to support our key messages and business objectives.
  • Manage the approval process with customers and internal stakeholders for Customer Marketing content, ensuring timely and efficient delivery.
  • Partner with cross-functional teams, including Product Marketing, Campaigns, Partner Marketing, and Competitive Intelligence, to support our key messages with customer evidence.
  • Collaborate with the Communications, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.
  • Write copy to promote customer stories internally to drive awareness and engagement.
  • Help maintain an editorial calendar and manage customer interview pipeline to ensure a steady stream of high-quality content.
  • Improve existing production processes and tracking systems to encourage collaborative and transparent workflows.

**Requirements**

  • 8+ years of proven experience in developing highly impactful content at a fast-paced US-based SaaS or B2B technology company.
  • Outstanding writing and editing capabilities, including exceptional grammar, punctuation, and spelling skills.
  • Professional proficiency in English.
  • Exceptional project management, prioritization, and attention to detail to manage multiple timelines with different stakeholders.
  • Customer-focused with passion and empathy for genuinely improving how Zendesk serves and engages people.

**What We Offer**

Zendesk is a dynamic and innovative company that values its employees and offers a range of benefits and opportunities for growth and development.

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