Senior Customer Success Manager
hace 4 semanas
- Learning our product inside and out to be able to solve questions quickly
- Onboard new clients with different use cases and ensure a successful transition to our product
- Track all tasks meticulously to make sure they are completed within a reasonable time period.
- You'll also work closely with our project manager & development team to make sure all tasks are pacing for a timely delivery
- Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
- Work with sales engineers to synthesize data and translate complex ideas for the development team", "About You": "- Proven success in creating exceptional and impactful customer service experiences, preferably for a SaaS product in the US market
- Excellent project management experience, with the ability to balance multiple priorities in a fast-paced environment
- Outstanding communication, collaboration, and curiosity skills
- Strong analytical skillset - we're a data-driven company
- Startup environment mentality
- Bonus points if you are a SQL or Tableau (or any other BI) wizard and familiar with the martech/adtech space", "Why Improvado?": "- Remote OK
- Flexible working hours
- Strong product/market fit: marketing data product for US-based enterprises
- 20 working days of vacation
- Ideal time & stage to benefit from companies growth - just got Series A :)
- Extremely fun & open startup environment
- Chance to get the company's stock options in the future"}
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