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Senior Customer Marketing Manager

hace 2 meses

Xico, México Zendesk, Inc. A tiempo completo

**Job Summary**

Zendesk, Inc. is seeking a highly skilled Senior Customer Marketing Manager to join our team. As a key partner with our marketing, sales, and customer success teams, you will be responsible for developing and executing content strategies that showcase the value of our customer stories.

**Key Responsibilities**

  • Develop and manage customer story content, including composing briefs, writing stories, and publishing assets on our website and internal systems.
  • Manage the approval process with customers and internal stakeholders for Customer Marketing content.
  • Partner with cross-functional teams to support our key messages with customer evidence.
  • Collaborate with the Communications, Brand, and Content teams to ensure Customer Marketing materials meet Zendesk editorial standards and consistency.
  • Write copy to promote customer stories internally to drive awareness.
  • Help maintain an editorial calendar and manage customer interview pipeline.
  • Improve existing production processes and tracking systems to encourage collaborative and transparent workflows.

**Requirements**

  • 8+ years of experience in content development, with a proven track record of creating highly impactful content at a fast-paced US-based SaaS or B2B technology company.
  • Outstanding writing and editing capabilities, including exceptional grammar, punctuation, and spelling skills.
  • Professional proficiency in English.
  • Exceptional project management, prioritization, and attention to detail.

**What We Offer**

As a Senior Customer Marketing Manager at Zendesk, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a dynamic and supportive work environment, with opportunities for growth and development.