Empleos actuales relacionados con Senior Product Manager for Customer Experience and Merchandising Excellence - Xico, México - Amazon


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a Senior Product Manager to lead efforts in shaping, defining, and developing Customer Experience features that make Amazon the destination for shopping across Consumables verticals.Key ResponsibilitiesDefine a clear vision and roadmap for CX features in coordination with our tech partners.Partner and influence cross-functionally...


  • Xico, México Infor A tiempo completo

    Job SummaryThe Senior Customer Experience Manager will be responsible for building and maintaining strong relationships with customers to drive business growth and customer satisfaction. This role will involve leading customer account teams, developing and executing success plans, and providing exceptional customer service.Key ResponsibilitiesLead customer...

  • Senior Service Manager

    hace 3 semanas


    Xico, México Backbase A tiempo completo

    **Job Overview**We are seeking a Senior Service Manager to lead our Customer Excellence practice. As a key member of our team, you will be responsible for developing and owning the service excellence strategy, with a focus on improving customer satisfaction, quality, and stability.You will promote active, strategic customer engagement at the highest...


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Brand Manager to join our team in Mexico. As a key member of our Commercial Services team, you will be responsible for managing product portfolios, improving customer experience, and driving business growth.Key Responsibilities:Manage product portfolios and improve customer experienceDevelop and implement...


  • Xico, México Servicios Comerciales Amazon Mexico S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Brand Manager to join our team in Mexico City. As a Senior Brand Manager, you will be responsible for conceiving, creating, and analyzing marketing and site merchandising efforts to grow categories' traffic, awareness, customer conversion, and revenue on Amazon.Key ResponsibilitiesManage multiple key...


  • Xico, México Uber A tiempo completo

    **Role Overview**As a key member of the Uber team, you will play a crucial role in shaping the merchandising strategy and operations for our New Verticals business. Your expertise will be instrumental in driving growth and improving the overall experience for consumers, merchants, and earners in Mexico. You will work closely with cross-functional teams to...


  • Xico, México Uber A tiempo completo

    About the RoleWe are seeking a seasoned Customer Experience Program Manager to lead our Delivery Customer Experience Program in Latin America. As a key member of our team, you will play a pivotal role in shaping and executing strategic initiatives that enhance customer satisfaction and drive operational excellence.Your ResponsibilitiesManage complex...


  • Xico, México Didi Global A tiempo completo

    Job Title: Customer Experience Senior Manager Food DeliveryAt Didi Global, we are seeking a highly skilled and experienced Customer Experience Senior Manager to lead our food delivery CX strategy and operations. As a key member of our team, you will be responsible for creating exceptional customer experiences, elevating our services, and championing a...


  • Xico, México Etsy A tiempo completo

    About the RoleEtsy is seeking a seasoned Senior Product Manager to join our Buyer Experience team. As a key member of this team, you will be responsible for developing a strategy and roadmap to improve the buyer experience on our platform.Key ResponsibilitiesCraft a vision and define a roadmap for the buyer experience teamPartner with designers, engineers,...

  • Senior Product Manager

    hace 3 semanas


    Xico, México Mindbody A tiempo completo

    About the RoleWe're seeking a seasoned Senior Product Manager to lead the product strategy for our class scheduling and reservation management experience. As a key member of our Business Experience (BX) team, you'll be responsible for planning and executing the strategy to grow and retain our largest customer segment, class-based fitness studios.Key...

  • Product Manager Senior

    hace 3 semanas


    Xico, México Acuity Brands Lighting, Inc A tiempo completo

    Senior Product ManagerWe are seeking a seasoned Senior Product Manager to join our eldoLED Driver team, responsible for managing the product lifecycle of our North America Outdoor and Industrial driver portfolio. This role reports to the Senior Director Product Management for eldoLED.Key ResponsibilitiesDrive business growth and achieve key performance...


  • Xico, México Hewlett Packard A tiempo completo

    Job Title: Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team. As a key member of our customer-facing team, you will be responsible for designing and managing customized customer experiences and briefings to be presented in our customer welcome center.Key Responsibilities:Partner with cross-functional...

  • Senior Product Manager

    hace 3 semanas


    Xico, México Nielsen A tiempo completo

    Senior Product ManagerNielsen is committed to fostering a culture of growth and development. As a Senior Product Manager, you will play a critical role in driving innovation and delivering products that meet the evolving needs of our customers.Key Responsibilities:Develop a deep understanding of customer experience and identify opportunities to improve...


  • Xico, México Cisco Systems A tiempo completo

    Job Title: Customer Experience ManagerAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Cisco Systems. As a key member of our customer success organization, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within our customer organizations, leading to...


  • Xico, México Gates Corporation A tiempo completo

    At Gates Corporation, we're seeking a talented Customer Experience Account Manager to join our North American Center of Commercial Excellence. As a key member of our team, you'll be responsible for supporting large OEM customers in the US, ensuring they receive the best service possible through timely order processing and coordination with other...


  • Xico, México Capital One A tiempo completo

    Senior Manager, Product ManagementAt Capital One, we're seeking a seasoned Senior Manager, Product Management to join our team. As a key member of our product organization, you'll be responsible for driving the development and launch of innovative products that meet the evolving needs of our customers.About the RoleThis is a unique opportunity to leverage...

  • Senior Product Manager

    hace 3 semanas


    Xico, México Payjoy A tiempo completo

    Senior Product Manager - Identity ExpertAt PayJoy, we're on a mission to help a billion people step into the modern financial system. As a Senior Product Manager - Identity Expert, you'll drive the vision, strategy, and execution of our identity-related features. Your focus will be on creating secure, seamless, and user-friendly authentication and identity...

  • Senior Product Manager

    hace 2 semanas


    Xico, México Servicios Comerciales Amazon México S. De R.L. De C.V. A tiempo completo

    About the RoleWe are seeking a talented and experienced Product Manager to join our team in Mexico. As a Senior Product Manager, you will be responsible for managing our different inventory and selection import sourcing channels, including Global Store and North America Fulfillment Network.Key ResponsibilitiesPartner with the local Retail team to make...


  • Xico, México Amazon A tiempo completo

    Job Title: Senior Product Marketing Manager, PaymentsAmazon is seeking a highly skilled Senior Product Marketing Manager to join our Payments team in Mexico. As a key member of our team, you will be responsible for building and executing effective marketing plans to drive awareness, adoption, and ongoing usage of payment methods on Amazon Mexico.Key...


  • Xico, México Schneider Electric A tiempo completo

    Job SummaryAs a Customer Satisfaction and Quality Manager at Schneider Electric, you will be responsible for overseeing the complete scope of the Quality function, ensuring customer satisfaction, and driving quality excellence within the entity. This role requires strong leadership and communication skills to advise management on quality matters and...

Senior Product Manager for Customer Experience and Merchandising Excellence

hace 2 meses


Xico, México Amazon A tiempo completo
About the Role

We are seeking a highly experienced and skilled Senior Product Manager to join our team at Amazon. As a Senior Product Manager for Customer Experience and Merchandising Excellence, you will be responsible for driving customer experience improvements and merchandising excellence across multiple categories and vendors.

Key Responsibilities
  • Own the customer experience improvements for CE and ME, collaborating with other PMs from other locales as well as with Tech teams
  • Own the P&L for multiple categories and vendors, hitting top and bottom line targets
  • Develop strategic relationships with new and existing suppliers to ensure early insight into new trends and products; early and exclusive access to new items; merchandising and promotions and competitive costs
  • Drive winning negotiations and represent Amazon when meeting with vendor senior leadership
  • Lead a cross-functional team, including Marketing, In-Stock, and Amazon Advertising, to drive superior category & vendor results
  • Continuously audit to improve the customer experience and business performance
About the Team

Our team is dedicated to supporting new members and fostering a culture of inclusion. We believe in striking the right balance between personal and professional life and offer flexibility in working hours. We are committed to career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Requirements
  • 5+ years of product or program management, product marketing, business development or technology experience
  • Experience with end-to-end product delivery
  • Experience as a product manager or owner
  • Bachelor's degree or certificate of completion of studies required
  • At least 8+ years of professional background
  • Fluent in both, English and Spanish
Preferred Qualifications
  • Experience in influencing senior leadership through data-driven insights
  • Experience working across functional teams and senior stakeholders
Amazon's Commitment to Diversity and Inclusion

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.