Major Incident Lead Escalation Officer
hace 1 día
Job Summary
SAP SE is seeking a highly skilled and experienced professional to join our Global Cloud Infrastructure Delivery (GCID) team as a Major Incident Lead Escalation Officer. This role is responsible for leading the incident management team in resolving critical issues that impact our cloud infrastructure services.
Key Responsibilities
- Manage and coordinate the resolution of major incidents, ensuring the fastest possible restoration of services.
- Act as the single point of contact for all stakeholders involved in the restoration process.
- Define work streams for technician investigation and communication with management about impact, root cause, and resolution steps.
- Support Problem Management (PRM) activities, including root cause analysis and execution of emergency changes.
- Participate in daily regional operations meetings, status calls, and high-visibility events.
Requirements
- Proven experience in incident management and crisis leadership.
- Strong communication and coordination skills.
- Ability to work in a fast-paced, global environment.
- Experience with cloud infrastructure services and technical platforms.
What You'll Bring
- Exceptional leadership and problem-solving skills.
- Strong analytical and technical skills.
- Ability to work effectively in a team environment.
- Experience with SAP cloud services and technical platforms.
About SAP SE
SAP SE is a leading provider of enterprise software and services. Our Global Cloud Infrastructure Delivery (GCID) team is responsible for running SAP's backend technology, including operations of state-of-the-art data centers and technical platforms.
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