Senior Technical Support Engineer

hace 6 días

Zapopan, Jalisco, México Oracle A tiempo completo
Job Summary

We are seeking a highly skilled Technical Support Professional to join our team at Oracle. As a Senior Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our customers, resolving complex and critical issues related to Oracle EBS and other ERP Financial solutions.

Key Responsibilities
  • Provide technical support and solutions to customers via phone, email, and electronic means
  • Responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees
  • Act as a technical interface to customers, OEMs, and VARs for resolution of problems related to Oracle products
  • Have an understanding of all Oracle products and in-depth knowledge of several products and/or platforms
  • Work independently to research and develop solutions to customer issues
Requirements
  • 4 years of experience with Core products or 5 years of experience with Applications products
  • Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry
  • Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Preferred Qualifications
  • Experience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities
  • Support or consulting experience with Oracle Financials or other ERP Financial solution
  • Strong understanding of ERP product(s), specifically Financials

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

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