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Senior Technical Support Engineer

hace 2 meses

Zapopan, Jalisco, México Oracle Hong Kong A tiempo completo
Job Summary

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle Hong Kong. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.

Key Responsibilities
  • Resolve post-sales non-technical customer inquiries via phone and electronic means
  • Provide technical support and troubleshooting for our Electronic Support Services
  • Facilitate customer relationships with Support and provide advice and assistance to internal Oracle employees
  • Act as the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of Oracle products
Requirements
  • 4 years of experience with Core products or 5 years of experience with Applications products
  • Technical degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, or Chemistry with a 3.0 GPA
  • Proven professional/technical experience demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Preferred Qualifications
  • Excellent analytical and problem-solving skills
  • Strong understanding of ERP product(s), specifically Financials
  • EBS Financials experience preferred; EBS General Ledger, Accounts Receivable, and Fixed Assets experience are helpful but working knowledge of EBS Accounts Payable is desired and experience with Accounts Receivable, Fixed Assets, or other ERP Financial Solutions is a plus
  • Functional/Technical background in assigned product area (Financials) and exposure to associated systems and software
  • Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE, and Oracle ADF, SOA, and Web Services
What We Offer

As a Senior Technical Support Engineer at Oracle Hong Kong, you will have the opportunity to work with a talented team of professionals and contribute to the success of our customers. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.