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Senior Technical Support Specialist

hace 2 meses


Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

Job Summary

Ll Oefentherapie is seeking an experienced Senior Technical Support Analyst to provide technical support on logistics products for Oracle's E-Business Suite. As a Senior Technical Support Analyst, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance, and use of these products.

Key Responsibilities

  • Provide technical support to customers, OEMs, and VARs for logistics products
  • Resolve problems related to installation, maintenance, and use of logistics products
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with product releases and updates

Requirements

  • Experience in technical support for logistics products
  • Strong technical knowledge of Oracle's E-Business Suite
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment