IT ServiceNow Expert

hace 2 semanas

Monterrey, Nuevo León, México Daltum Systems A tiempo completo

Daltum Systems seeks an experienced IT ServiceNow Expert to work in a hybrid setting from Monterrey, Mexico (3 days on-site).

Scope and Purpose:

The selected candidate will participate in product lifecycle conversations for given platform scope, establish partnerships with parallel operational system administrators and support resources to maintain data flow continuity for system integrations, execute CMDB maturity models and control plans to ensure sustainable health and data integrity, analyze health monitoring and system data to make recommendations for maintenance of business actions that foster hardened system security, overall platform currency, and performance optimization.

Responsibilities:

  • Participate in product lifecycle conversations for given platform scope.
  • Establish partnerships with parallel operational system administrators and support resources to maintain data flow continuity for system integrations.
  • Execute CMDB maturity models and control plans to ensure sustainable health and data integrity.
  • Analyze health monitoring and system data to make recommendations for maintenance of business actions that foster hardened system security, overall platform currency, and performance optimization.
  • Serve as a technical expert for pre-project requirements building and shaping.
  • Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.
  • Evaluate and test system fixes and new capabilities to determine their impact and benefits.
  • Configure, test, and implement system enhancements and modules in the platform as needed.
  • Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities.
  • Audit the impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.
  • Create and maintain roadmaps, system designs, and architecture documentation.
  • Handle operational escalations including ticket management with the SaaS provider.
  • Service Mapping Scope-Specific Responsibilities:
    • Review service map quality with owners of services.
    • Convert existing manual application mapping to discoverable mapping.
    • Document configuration and patterns required for Service Mapping.
    • Audit Service Maps for technical issues and resolve them.
    • Maintain Service Mapping and discovery schedules.
  • Event Management Scope-Specific Responsibilities:
    • Maintain Event Management Application and Integrations.
    • Onboard new element managers including integration, event handling, rules, and notifications.
    • Review events for errors and completion.
    • Review alerts to ensure CI binding is occurring as expected.
    • Review alert and incident creation with process and area owners.
    • Modify auto assignments or routing functions.
    • Ensure overall quality and value of event management tools.
  • Software Asset Management Scope-Specific Responsibilities:
    • Maintain SAM Pro Store Applications Versions and Upgrades.
    • Support ServiceNow Agentless Discovery.
    • Implement, support, and document SaaS and Inventory Integrations.
    • Develop/Configure additional SAM Pro Enhancements and Capabilities in accordance with enhancement process.
    • Partner with SAM team for bulk data uploads and integrity management.

Requirements:

  • 7+ years of overall IT experience.
  • 5+ years of total ServiceNow experience including first-hand support and/or system administration.
  • 2+ years of ServiceNow design and implementation experience across the platform.
  • Extensive understanding of integration standards, design, and implementation.
  • In-depth understanding of CMDB, Common Service Data Model, Service Mapping, and Discovery.
  • Experience with ServiceNow Integration Hub activity designer, activity packs, and orchestration.
  • Thorough understanding of ServiceNow integrations, database hierarchies, and design.
  • Knowledge of ServiceNow's license and entitlement structure.
  • Keen eye for gaps, complexity reduction, and simplification without compromising requirements.
  • Ability to work cross-functionally to resolve conflicts and priorities.
  • Working knowledge of creating and configuring forms and screen updates in ServiceNow.
  • Demonstrated use of Workflow Editor and Flow Designer.
  • JavaScript experience.
  • Certifications/Education:
    • ITIL v3/v4 Certification or equivalent practical experience.
    • Certified ServiceNow System Administrator.
    • Certified ServiceNow Implementation Specialist (plus).
    • B.S. Computer Science or related IT field.

Perks:

  • 100% salary - Legal benefits - Social Security Premiums - Health Insurance - Bonuses - Vacation days for birth, marriage, and death of family members.

Job Type: Full-time

Salary: $60,000 - $65,000 per month

Location: Hybrid remote work in 64102, Monterrey, NL

  • IT Process Expert

    hace 4 semanas

    Monterrey, Nuevo León, México Axen A tiempo completo

    En Axen IT Consulting, estamos comprometidos con el crecimiento y la innovación. Con más de 25 años de experiencia en servicios de tecnologías de la información, nos encontramos en una etapa de expansión exponencial.SalarioNuestro salario competitivo se ajusta a las necesidades del mercado y la ubicación geográfica. Por lo general, este puesto...

  • IT Service Delivery Expert

    hace 1 mes

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka IT Consulting is a Mexican company connecting top IT talent with leading companies in Latin America and the US.We are looking for an exceptional IT Service Delivery Expert.This role involves implementing IT service management processes within the Applications Service Unit. You will collaborate with multiple IT and business teams to ensure that service...

  • ServiceNow ITOM Developer Expert

    hace 3 semanas

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    About the RoleWe are seeking a highly skilled ServiceNow ITOM Developer to join our team at Infosys Mexico. In this role, you will work closely with executive stakeholders, business stakeholders, and subject matter experts to design and implement complex ServiceNow deployments aligned with industry best practices.As a successful candidate, you will have a...

  • ServiceNow ITSM Deployment Specialist

    hace 1 mes

    Monterrey, Nuevo León, México Infosys A tiempo completo

    Job Title: ServiceNow Developer SrAbout the Role:Infosys is seeking a skilled ServiceNow Developer Sr to spearhead the implementation of IT Service Management solutions. As a key member of our team, you will be responsible for designing, deploying, and managing complex ServiceNow ITSM deployments, including Incident, Problem, Change, Service Catalogue,...

  • IT Service Mapping Expert

    hace 4 semanas

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    Job DescriptionInfosys Mexico is seeking an IT Service Mapping Expert. This role involves collaborating closely with executive stakeholders, business stakeholders, and subject matter experts. Essential duties include designing and implementing complex ServiceNow deployments aligned to industry best practices, translating functional and technical requirements...

  • IT Cyber Defense Expert

    hace 2 semanas

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    **Job Summary**Azka It Consulting seeks a skilled IT Cyber Defense Specialist to join our team. As a Cyber Defense Specialist, you will be responsible for identifying IT security deviations and enforcing necessary measures.Key Responsibilities:• Identify IT security relevant deviations and enforce necessary measures.• Identify and document recognized...

  • IT Asset Management Expert

    hace 3 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a premier Mexican firm that connects top IT talent with esteemed companies in Latin America and the United States.We are seeking an exceptional Business Support Specialist to lead our Asset Management team (Americas).Job OverviewThis role offers a unique blend of technical expertise and business acumen, requiring proficiency in SAP...

  • ServiceNow ITSM Developer Position

    hace 1 mes

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    Job Title: ServiceNow ITSM DeveloperInfosys Mexico is seeking a ServiceNow ITSM Developer to join our team. This role requires close collaboration with business stakeholders and subject matter experts. Key responsibilities include working on complex ServiceNow ITSM deployments, including incident, problem, change, service catalogue, knowledge modules, and...

  • Virtualization Expert

    hace 1 mes

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Virtualization ExpertAzka IT Consulting is seeking a skilled Virtualization Expert to join our team. The ideal candidate will have hands-on experience with VMware and be able to plan and execute necessary upgrades and migrations.Key Responsibilities:Grasp the implications of VMware's EOL dates for different ESXi Server and vSphere versions.Plan and execute...

  • ServiceNow ITOM/ITAM/SACM-CMDB Engineer

    hace 2 meses

    Monterrey, Nuevo León, México Corning Inc. A tiempo completo

    Job OverviewWe are seeking a highly skilled ServiceNow ITOM/ITAM/SACM-CMDB Engineer to join our team at Corning Inc. This is a unique opportunity to work with cutting-edge technology and contribute to the success of our organization.Key ResponsibilitiesEnd-to-end maintenance of business support and administration for ServiceNow IT Operations Management and...

  • Senior ServiceNow Administrator

    hace 3 semanas

    Monterrey, Nuevo León, México CHUBB A tiempo completo

    Chubb is seeking a highly skilled Senior ServiceNow Administrator to provide support to our technically oriented processes within the Chubb ServiceNow environment. The main function for this role will be administration and testing across the ServiceNow Platform.The ideal candidate will have at least ten years of experience working in IT, five years of...

  • VMware Virtualization Expert

    hace 3 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    AZKA IT Consulting is a leading provider of IT solutions in Latin America and the United States.We are seeking an experienced VMware Virtualization Expert to join our team.Job Description:The ideal candidate will have expertise in VMWare's End-of-Life (EOL) remediation, including understanding the implications of EOL dates for different ESXi Server and...

  • Enterprise ServiceNow Platform Architect

    hace 3 semanas

    Monterrey, Nuevo León, México CHUBB A tiempo completo

    At Chubb, we are seeking an experienced Enterprise ServiceNow Platform Architect to join our Global Technology Process Engineering Team. The successful candidate will be responsible for administration and testing across the ServiceNow platform.This role requires a minimum of ten years' experience working in IT, with five years of software platform...

  • Senior ServiceNow ITSM Implementation Specialist

    hace 4 semanas

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    Job SummaryWe are seeking a skilled Servicenow ITSM Implementation Specialist to join our team at Infosys Mexico.About the Role:The ideal candidate will have a strong background in Servicenow ITSM deployments, with experience in implementing IT Service Management, ITIL processes and Enterprise Service Management.Key Responsibilities:Develop and implement...

  • IT Data Structure Specialist

    hace 3 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting is a leading company in connecting top IT talent with businesses across Latin America and the United States.We are currently seeking an experienced IT Data Structure Specialist to join our team.Key Responsibilities:Detailed knowledge of Azure Platform with Fabric suite, particularly in CPG Domain.Expert-level experience in setting up and...

  • VMware Hardware EOL Remediation Expert

    hace 2 semanas

    Monterrey, Nuevo León, México Azka IT Consulting A tiempo completo

    Azka IT Consulting seeks talented professionals to connect with top companies.We are looking for experts in VMware hardware EOL remediation.About the JobAs a VMware expert, you will be responsible for grasping the implications of EOL dates for different ESXi Server and vSphere versions.This includes understanding support termination, security patch...

  • IT Cyber Defense Specialist

    hace 4 semanas

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Azka It Consulting is a leading provider of IT consulting services, seeking an exceptional IT Cyber Defense Specialist to join our team in Mexico.We offer a competitive salary range of $80,000 - $110,000 per annum, commensurate with experience.Job Description:The ideal candidate will possess a strong background in cyber defense, with a minimum of 3 years of...

  • IT Solutions Architect for Complex Infrastructure Management

    hace 3 semanas

    Monterrey, Nuevo León, México Celestica A tiempo completo

    About the RoleWe are seeking an experienced IT Solutions Architect to join our team at Celestica. In this role, you will be responsible for designing and implementing comprehensive ServiceNow solutions that meet business requirements and organizational goals.

  • ServiceNow ITOM Implementation Specialist

    hace 4 semanas

    Monterrey, Nuevo León, México Infosys Mexico A tiempo completo

    Infosys Mexico is seeking a highly skilled ServiceNow ITOM Developer to join our team.About the JobWe are looking for an experienced professional with a proven track record in designing and implementing complex ServiceNow deployments aligned to industry best practices. The successful candidate will have a strong understanding of functional and technical...

  • Lead IT Innovation and AI Strategist

    hace 3 semanas

    Monterrey, Nuevo León, México Azka It Consulting A tiempo completo

    Team Lead IT Innovation and AI OpportunityAzka It Consulting is a Mexican company that seeks and connects the best IT talent with Latin American and United States companies.We are looking for highly skilled professionals to fill the position of Team Lead IT Innovation and AI, leading a team of experts driving innovation in IT and AI.The ideal candidate will...