Customer Service and Demand Planning Specialist

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Humaniq Headhunters A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service and Demand Planning Specialist to join our team at Humaniq Headhunters. This role will be responsible for managing customer packaging material demand, organizing and planning purchase orders, and ensuring timely delivery of materials.

Key Responsibilities

  • Enter customer orders or demands in SAP
  • Check plausibility and alignment with customers regarding real demand (volume and timing)
  • Reconcile confirmed orders in regards to production and delivery date
  • Run escalation process if no agreement can be found
  • Date / Order confirmation to customer, tracking, and creation of order on hands and stock lists
  • Manage the relationship with the European Order Center Team and other sourcing sites
  • Issue goods (PBDs) in SAP
  • Follow up on time materials deliveries with the Logistics team
  • Responsible for reporting Orders Delay Status report and Open Orders report on a weekly basis

Requirements

  • Bachelor's degree: Business Administration, International Business, Management or similar
  • 3 to 5 years experience in demand planning or Customer service in a packaging industry
  • English for business
  • Professional skills such as decision-making, analysis, communication, and teamwork

Benefits

  • 30-day Christmas bonus
  • 22 vacation days
  • $2650 Grocery bonus
  • 10% saving found
  • Major Health insurance, familiar


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