Customer Service Specialist

hace 4 semanas


Santiago de Querétaro, Querétaro de Arteaga, México Ith Icoserve A tiempo completo
Job Summary

We are seeking a highly skilled and dedicated Customer Service Specialist to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional technical support and service to our customers.

Key Responsibilities:

  • Coordinate with Field Service Engineers to ensure timely and efficient installation, commissioning, and maintenance of Medium Voltage Switchgears and Low Voltage Motor Control Centers.
  • Provide technical support and training to customers on the operation and maintenance of our products.
  • Manage service tickets and warranty cases in SieOps (Salesforce) from creation to closure.
  • Coordinate with customers and project managers to ensure seamless execution of services and repairs.
  • Perform on-site and remote troubleshooting and repairs as needed.

Requirements:

  • Bachelor's degree in Electrical, Electro-Mechanical, Mechatronic, Automation, Electronic, or Industrial Engineering.
  • Advanced knowledge of Medium Voltage Switchgears and Low Voltage Motor Control Centers.
  • Excellent communication and negotiation skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in SAP and SieOps (Salesforce).

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading company in the industry.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].



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