Customer Support Specialist

hace 4 semanas


Tlaquepaque, Jalisco, México Arrow Electronics A tiempo completo

About the Role:

Arrow Electronics is seeking a highly skilled Customer Support Specialist to join our Digital Team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.

Key Responsibilities:

  • Serve as the first point of contact for inbound customer inquiries, providing expert-level customer service and resolving issues in a timely and professional manner.
  • Greet customers in a courteous and professional manner, listen carefully to their needs and concerns, and clarify and confirm customer requirements to ensure issue resolution and customer satisfaction.
  • Maintain basic knowledge of customer products and/or services, using internal Arrow resources and tools to effectively handle customer inquiries and find the best solutions.
  • Utilize Salesforce to document customer information, create, update, or adjust customer contact, account, and/or case records, and consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.
  • Own all cases generated by incoming requests from customers via phone, email, or chat, until completion in an end-to-end process, and provide prompt follow-up of cases to end-user customers.

Requirements:

  • Bachelor's degree or High School diploma.
  • 1 year of experience in customer service/e-commerce support.
  • Microsoft Office skills – basic or intermediate.
  • Fluent in English.
  • Attentive to detail.
  • Strong written and verbal communication skills.

What We Offer:

  • Competitive financial compensation, including various compensation plans, and a solid benefits package.
  • 30 days of Christmas bonus.
  • 40% vacation premium.
  • 12 vacation days plus 2 floating days.
  • Vision and Dental Assistance.
  • Life Insurance.
  • Healthcare Insurance.
  • 10% Food/Pantry Vouchers.
  • Restaurant Vouchers.
  • 13% Savings Fund.
  • Access to Arrow's Employee Discount Program.
  • On-site Gym.
  • Growth Opportunities, and more.

Location: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type: Full time

EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin.



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