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ESG Client Service Specialist

hace 2 meses

Monterrey, Nuevo León, México Msci Inc A tiempo completo

About the Role

This is an exciting opportunity to join MSCI Inc as an ESG Client Service Specialist, where you will play a key role in delivering exceptional client service and driving business growth. As a member of our team, you will be responsible for providing premium service to assigned accounts, developing in-depth knowledge of ESG data processing, and communicating client data management processes within the organization.

Key Responsibilities

  • Contribute to growth by achieving high client retention rates and increasing productivity
  • Understand ESG clients' investment processes, needs, and use cases to provide premium service to assigned accounts
  • Develop an in-depth knowledge of ESG data processing within each team of the covered clients
  • Communicate client data management processes and use cases within the organization
  • Contribute to the account management function by ensuring relevant ESG product and research information is shared with clients
  • Responsible for delivering client education and product training
  • Answer detailed client inquiries about MSCI ESG products and methodology
  • Provide thought-leadership by sharing best practices within the client community and leading workshops and seminars
  • Create novel analysis that highlights the benefits of our products to current users to encourage deeper use
  • Work closely with account managers and sales support teams during product implementation and onboarding of new ESG clients

Requirements

  • Undergraduate degree in finance, economics, statistics, mathematics, industrial engineers, chemical engineers, or sustainability field
  • Excellent English communication skills (verbal and written)
  • CFA, MBA, or equivalent degrees is a plus
  • Minimum of 3 years' experience in Financial Services
  • Deep understanding of international financial institutions and global financial markets
  • Strong analytic, quantitative, and problem-solving skills
  • A self-starter and highly motivated, ability to work individually and within a team
  • Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients
  • Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines
  • Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities
  • Teamwork, ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of function or location
  • Ability to develop value-added contributions to both internal and external clients
  • Strong commercial orientation and business vision
  • Client exposure experience is desired. Excellent interpersonal skills
  • Track record of challenging self and others to anticipate future ESG trends and creatively capitalize on opportunities
  • Willingness to travel