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Customer Success Manager
hace 2 meses
We're a team of innovators driven by a passion for creating impactful solutions that transform the employee benefits industry. Our culture is built on three core values: Humble Excellence, Team Innovation, and Lean Ownership. We're committed to delivering top-notch results, embracing risk, and fostering a collaborative environment where everyone has a voice.
About The RoleWe're seeking a highly skilled Customer Success Manager to join our team and help us deliver a personalized, high-quality post-sales experience. This role requires a strong focus on customer satisfaction, retention, and growth. You'll be responsible for building long-term relationships with our customers, identifying their needs, and developing strategies to enhance their experience.
Main Responsibilities- Develop and implement customer success plans to ensure customer adoption and satisfaction.
- Proactively identify opportunities to enhance customer health scores and collaborate with cross-functional teams to drive growth.
- Prepare and present regular reports and KPIs to stakeholders.
- Escalate issues to the technical team and ensure timely resolution.
- Collaborate with the sales team to maximize sales opportunities and identify qualified leads.
- 2-3 years of experience in Customer Success or Account Management with a strong focus on up-selling.
- Proven experience dealing with Enterprise accounts.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- A dynamic and innovative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A chance to work with a talented team of professionals.
We're committed to building a diverse and inclusive team. If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
