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Strategic Operations Manager, Technology Partnerships
hace 2 meses
Job Summary
Zendesk, S. De R.L. De Cv (Mexico) is seeking a highly skilled Strategic Operations Manager, Technology Partnerships to join our team. As a key member of our Technology Alliances Strategy & Operations team, you will play a critical role in driving strategic initiatives, sourcing and managing data, and tracking performance across our technology partnerships.
About the Role
We're looking for a talented individual with strong program planning and execution skills, data and analytical skills, business planning and reporting experience, and an ambition to have a significant impact on understanding and accelerating technology partnerships that grow the Zendesk business. The right candidate will have the desire to work cross-functionally amongst our Product, Sales, Customer Advocacy, and Finance teams to drive strategic initiatives, source and manage data, and track performance.
Key Responsibilities
- Support all planning, reporting, and operational management activities for Technology Alliances Strategy & Operations team.
- Own the maintenance and optimization of our Salesforce instance, including reporting and overall hygiene.
- Collaborate with Product and Data teams to own all Tech Alliances data within LookerStudio and our Enterprise Data Warehouse, including creating and running queries against the data, as well as reporting and conducting analyses against the data to provide insights across the organization.
- Establish best practices and standard operating processes for key activities, such as resell program, strategic partnerships, and partner portal.
- Contribute to the team's overall understanding of Zendesk customers, operating processes, systems, and our portfolio of products.
Requirements
- BA/BS degree required, an MBA can be a plus.
- 4+ years of experience in a similar role or operating experience in a SaaS company.
- Experience with Salesforce and LookerStudio, particularly reporting and batch modifications.
- Experience creating and running SQL queries and analyzing the data produced.
- Experience with end-to-end process improvement initiatives and scaling programs.
- Experience building high-quality, visually-appealing, and data-rich presentations.
Preferred Qualifications
- Proficient in Salesforce CRM sales lifecycle management process, data extraction, report creation, and complementary analytics tools.
- Ability to dive into large volumes of data and develop actionable insights for the business.
- Experience working with disparate teams to drive the creation, implementation, and maintenance of cross-functional processes.
- Experience with technology partner ecosystems.
- Experience balancing numerous different priorities and demands.
- Ability to be highly productive with limited oversight on a day-to-day basis.
- Strategic thinker with excellent business acumen.
- High-energy, team-first, positive attitude.
