Storage Operations Associate Manager

hace 1 mes

Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
Overview

We Are PepsiCo

At PepsiCo, we embrace innovation and encourage individuals who are eager to challenge the status quo. Our organization thrives on the contributions of diverse thinkers and problem solvers who are passionate about making a positive impact.

As a global leader in the food and beverage industry, our brands are enjoyed over a billion times daily across more than 200 countries.

With a legacy spanning over 116 years, our portfolio includes 22 iconic brands such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade, and Sonrics, which have become staples in households across Mexico.

A career with PepsiCo means joining a culture that values inclusivity and individuality. Here, you can truly be yourself and inspire those around you to make a difference.

Learn more: PepsiCoJobs

Join PepsiCo, and strive for excellence.

Responsibilities

The Opportunity

This position is integral to the Data Protection Organization within the Global Compute service, focusing on delivering effective infrastructure support on a global scale, particularly in Storage Technology. The role involves overseeing a substantial team of Managed Service Providers who are responsible for the operational support of PepsiCo's global Storage platform. The individual will play a crucial role in the design, implementation, and maintenance of Storage infrastructure at PepsiCo. Collaboration with the Infrastructure Operations team and Managed Service Providers is essential to streamline processes, enhance efficiency, and ensure the reliability and scalability of our infrastructure. The role also includes identifying automation and optimization opportunities to improve productivity.

Your Impact

As a Storage (NAS and SAN) Associate Manager , your responsibilities will include:

Collaborating with Service Providers and key stakeholders to deliver the necessary Storage support that meets business needs and ensures infrastructure service availability. Working with Service Providers' service delivery teams to evaluate service levels, KPIs, and metrics, ensuring that service expectations are met through regular operational assessments. Partnering with PepsiCo and Partner Architects, Compute and Network Engineers, and other stakeholders to assist in the design, communication, and execution of Strategies, Technology Roadmaps, Standards, Processes, and Services. Coordinating with the Information Security Group to ensure compliance and track any unsupported equipment still in operation across the infrastructure. Collaborating with Asset Management, Capacity, and Performance Management for Global IT Servers, Storage, and Automation to develop a forecasting model and anticipate demand across infrastructure services. Providing governance and ownership of changes across infrastructure services by participating in all relevant Change Approval Boards. Conducting financial forecasting and managing project and operational budgets. Keeping abreast of new and emerging technologies and processes. Continuously evolving and applying improvements to IT services. Influencing technical and business decisions. Working closely with the Supplier Relationship Team to maintain healthy supplier relationships, manage contracts, monitor product performance, and ensure service levels and expectations are met. Collaborating with Architecture and Engineering Leaders to establish criteria and execution plans that ensure a smooth transition from Engineering to Operational areas for project delivery and production support. Leading the resolution of complex issues as necessary to ensure service quality and support critical incidents when required. Partnering with Risk and Compliance to lead the development and management of Data Centre disaster recovery plans, ensuring regular reviews and tests of these plans. Creating opportunities for cross-team effectiveness and eliminating organizational barriers to foster strong teamwork, collaboration, and exceptional Compute service delivery. Qualifications

Who Are We Looking For?

Experience

Familiarity with the Dell Storage portfolio for Block, File, and Object Storage. Experience in Storage Automation. Proficiency in scripting languages such as PowerShell and Python. Knowledge of Azure NetApp Files (ANF). A minimum of 5 years in a technical subject matter expert role with operational experience in technical platforms (Cloud storage, Network attached storage, Block storage, Backup and Recovery, Server platforms preferred). Experience in project delivery. Strong analytical skills for troubleshooting, resolution, and root cause analysis of complex technology issues.

Tech Skills

Site Reliability Engineering (SRE) expertise. Agile practitioner experience (SAFe framework + Azure DevOps). Knowledge of ITIL processes including Configuration, Change, Incident, Problem, and Asset Management. Excellent leadership and communication skills. Experience in the Consumer Packaged Goods (CPG) industry is preferred. Exceptional customer service skills to effectively resolve challenging and sensitive issues. Ability to thrive in a fast-paced and demanding work environment. Strong documentation skills with the ability to articulate complex concepts clearly.

If this opportunity resonates with you, we encourage you to consider applying even if you do not meet all the specified requirements.

What can you expect from us:

Opportunities for continuous learning and development through a variety of programs. Access to internal digital platforms that promote self-directed learning. Development programs tailored to enhance leadership skills. Specialized training relevant to the role. Learning experiences with both internal and external providers. A culture that celebrates success, including recognition programs for seniority, behavior, leadership, and significant life moments. Financial wellness programs designed to help you achieve your goals at every stage of life. A flexible work program that allows you to balance personal and professional commitments, adapting your workday to fit your lifestyle. Family benefits including access to our Wellness Line, numerous agreements and discounts, scholarship programs for children, and assistance plans for various life events.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and a driver of innovation for the organization.

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