Technical Support Analyst

hace 4 semanas


Monterrey, Nuevo León, México Epicor A tiempo completo

Job Overview

The Global Support Team at Epicor is seeking a skilled Technical Support Analyst to join our customer-focused organization. As a key member of our team, you will provide technical support via phone, email, and fax to our global customers.

Key Responsibilities

  • Respond to client calls in a professional manner, providing appropriate solutions and advice.
  • Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
  • Ensure Service Quality levels are maintained and adhered to.
  • Ensure all issues are handled in a timely manner.
  • Review outstanding issues, ensuring clients are kept informed of progress.
  • Attend relevant Epicor product training courses, in-line with our internal certification scheme.

Requirements

  • Excellent verbal communication skills.
  • Service-oriented with ability to prioritize tasks in a stressful environment.
  • Strong skills for analysis, troubleshooting, and problem-solving.
  • Ability to work independently with minimal supervision.
  • Willingness to learn and explore new technologies.

About Epicor

Epicor is a leading provider of enterprise software solutions, and our Global Support Team is dedicated to delivering exceptional customer service and support. As a Technical Support Analyst, you will be part of a dynamic team that is passionate about helping our customers succeed.



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