Technical Support Analyst
hace 4 semanas
Job Overview
The Global Support Team at Epicor is seeking a skilled Technical Support Analyst to join our customer-focused organization. As a key member of our team, you will provide technical support via phone, email, and fax to our global customers.
Key Responsibilities
- Respond to client calls in a professional manner, providing appropriate solutions and advice.
- Interact with clients in performing complex testing, support, and troubleshooting technical functions remotely.
- Ensure Service Quality levels are maintained and adhered to.
- Ensure all issues are handled in a timely manner.
- Review outstanding issues, ensuring clients are kept informed of progress.
- Attend relevant Epicor product training courses, in-line with our internal certification scheme.
Requirements
- Excellent verbal communication skills.
- Service-oriented with ability to prioritize tasks in a stressful environment.
- Strong skills for analysis, troubleshooting, and problem-solving.
- Ability to work independently with minimal supervision.
- Willingness to learn and explore new technologies.
About Epicor
Epicor is a leading provider of enterprise software solutions, and our Global Support Team is dedicated to delivering exceptional customer service and support. As a Technical Support Analyst, you will be part of a dynamic team that is passionate about helping our customers succeed.
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