Technical Support Specialist
hace 2 meses
**Job Summary:**
We are seeking a highly skilled Technical Support Specialist to join our team at Blue Yonder. The ideal candidate will have a strong background in software support, with experience working with customers in on-premise and cloud-hosted environments.
The successful candidate will be responsible for providing technical support to our SaaS customers, including troubleshooting complex issues and creating knowledge articles. Additionally, they will work closely with our product development team to improve product quality and provide solution/product support to customers.
Key Responsibilities:
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Understand and triage critical/complex customer issues, conducting any necessary technical research and create knowledge articles for repeated cases
- Communicate product and solution expertise to internal and external customers
- Understand the SaaS offering, features, and functionality deployed for a given customer
- Work closely with Product Development to improve product quality
- Early engagement for implementation and improve case deflection
Requirements:
- Minimum 3 years' experience in a customer-facing software industry role; preference given to software support or software consulting roles
- Previous experience providing software support to customers in on-premise and/or cloud-hosted environments required; Preference to those with Microsoft Azure and SaaS solution support experience
- Experience working with BY products preferred specifically, Supply Chain Planning solutions. Functional knowledge of Blue Yonder SCPO Platform a major plus
- Supply chain domain experience a plus
Benefits:*
- Competitive salary range of $70,000 - $90,000 per year
- Bonus structure based on performance
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
*Note: Salary is negotiable based on location and qualifications.
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