Customer Service Representative

hace 1 mes


Xico, México Celanese International Corporation A tiempo completo
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Celanese International Corporation. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order fulfillment, and resolving customer inquiries in a professional and courteous manner.

Key Responsibilities
  • Accurate order entry and management, with a focus on timely and efficient processing
  • Manage orders defects and track order status with Logistics, aiming for an OTD of 90% or greater
  • Resolve customer inquiries and cases promptly, with an average resolution time of less than 1 day
  • Support Supply Chain projects and initiatives, collaborating with cross-functional teams to meet deadlines
  • Maintain accurate records and updates of customer master records, ensuring data integrity and quality
  • Quality notification entry and closure, with a focus on timely and effective resolution
Requirements
  • Bachelor's Degree in Supply Chain, Logistics, Business, Economics, or a related field
  • Advanced English and Spanish language skills, with intermediate Portuguese a plus
  • 1-4 years of Customer Service/Account Management experience, with a strong understanding of ERP systems and MS Excel
  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
  • Strong attention to detail and ability to prioritize tasks effectively
What We Offer
  • Competitive salary and benefits package
  • Christmas bonus and above-law benefits
  • PTO's, vacation premium, and supermarket coupons
  • Restaurant coupons, saving funds, and PTU
  • Retirement plan, medical plan, and leaves
  • Transportation and all necessary tools and equipment


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