Customer Service Representative

hace 2 meses


Xico, México E Sol A tiempo completo

About E Sol:

E Sol is a forward-thinking company that values customer satisfaction above all else. We are committed to providing top-notch service to our clients, and we're seeking a skilled Customer Service Representative to join our team.

Job Summary:

We are looking for a highly motivated and empathetic individual to handle customer inquiries, resolve issues, and provide exceptional support. As a Customer Service Representative, you will be the face of our company, and your ability to build rapport with customers will be essential in driving business growth.

Responsibilities:

  1. Answer customer calls, respond to emails, and address concerns in a timely and professional manner.
  2. Utilize active listening skills to understand customer needs and provide personalized solutions.
  3. Troubleshoot complex issues and escalate when necessary to ensure customer satisfaction.
  4. Work collaboratively with cross-functional teams to resolve customer complaints and improve overall service quality.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with customer service software and tools.

What We Offer:

  • A competitive salary of $18,000 per month.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work with a cutting-edge company that's pushing the boundaries of innovation.

Salary Estimate: Based on industry standards and market research, we estimate the average salary for this role to be around $18,000 per month. However, this may vary based on factors such as location, experience, and performance.



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