Customer Service Representative
hace 2 meses
About E Sol:
E Sol is a forward-thinking company that values customer satisfaction above all else. We are committed to providing top-notch service to our clients, and we're seeking a skilled Customer Service Representative to join our team.
Job Summary:
We are looking for a highly motivated and empathetic individual to handle customer inquiries, resolve issues, and provide exceptional support. As a Customer Service Representative, you will be the face of our company, and your ability to build rapport with customers will be essential in driving business growth.
Responsibilities:
- Answer customer calls, respond to emails, and address concerns in a timely and professional manner.
- Utilize active listening skills to understand customer needs and provide personalized solutions.
- Troubleshoot complex issues and escalate when necessary to ensure customer satisfaction.
- Work collaboratively with cross-functional teams to resolve customer complaints and improve overall service quality.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Familiarity with customer service software and tools.
What We Offer:
- A competitive salary of $18,000 per month.
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The chance to work with a cutting-edge company that's pushing the boundaries of innovation.
Salary Estimate: Based on industry standards and market research, we estimate the average salary for this role to be around $18,000 per month. However, this may vary based on factors such as location, experience, and performance.
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