Customer Service Representative
hace 2 semanas
Eaton's Corporate Sector division is seeking a highly skilled Customer Service Representative.
**Job Overview**
**Responsibilities and Key Deliverables:**
1. Fulfilling order management activities for distributors with precision and speed.
2. Identifying and implementing process improvements to enhance efficiency and quality.
3. Maintaining daily usage of the Customer 360 tool for effective data analysis and insights.
4. Handling change notices and facilitating seamless information flow to meet customer needs.
5. Demonstrating expertise in handling high-pressure situations and prioritizing tasks with diligence to detail.
6. Utilizing analytical and critical thinking skills to resolve complex customer issues.
7. Constructively managing conflicts and discrepancies to achieve positive resolutions.
8. Prioritizing customer demand to optimize product flow and improve customer satisfaction.
9. Collaborating with the finance team to resolve customer credit requests.
10. Providing strategic account management and back order and back log analysis support.
**Requirements:**
1. Bachelor degree in a relevant field.
2. Minimum 1 year customer interaction/support experience.
3. Strong knowledge of CRM software, SAP or VISTA, and other relevant tools.
4. Excellent written and verbal communication skills.
5. Ability to speak, read, listen, and write in English.
**Workplace Culture:**
Eaton is committed to fostering a diverse and inclusive work environment. We value equal employment opportunities and strive to create an environment where all employees feel welcome and valued.
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