Customer Service Representative Mexico Role
hace 4 semanas
At American Express, we are committed to delivering world-class customer service and exceeding our customers' expectations. Our team of professionals works together to provide innovative solutions that meet the evolving needs of our clients.
Role OverviewWe are seeking a highly skilled Customer Service Representative to join our Mexico-based team. As a Customer Service Representative, you will be responsible for providing exceptional service to our cardholders, ensuring their needs are met and exceeded.
Key Responsibilities- Maximize our services and benefits to make AMEX the business card of choice for our affiliates and establish their loyalty to the brand.
- Analyze cardholders' spending history, trends, and determine their needs to ensure personalized interaction on each connection.
- Achieve pre-established goals of service and efficiency.
- Stick to your schedule and efficiently handle inquiries from card members.
- Respond to a large volume of calls, demonstrating extraordinary customer service in every interaction.
- Have conversational skills and knowledge of Microsoft Office.
- Possion for customer service.
- Strong negotiation skills.
- Clear and concise communication in Spanish.
- Develop customer loyalty through exceptional listening.
- Ability to build trust in conversations with our customers.
- Work simultaneously in an environment driven by various fast-paced and competent metrics.
- Naviagation in Windows environment.
- Adaptability.
- Ability to recover from adversity.
- Resolution to the client in an effective and adequate way.
- Agility.
We offer a competitive base salary of $35,000 - $50,000 per year, depending on experience. Additionally, we provide comprehensive medical, dental, vision, life insurance, and disability benefits. Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need. Generous paid parental leave policies. Free access to global on-site wellness centers staffed with nurses and doctors. Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities.
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