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Onboarding Specialist

hace 2 meses

Tijuana, Baja California, México Petdesk A tiempo completo

**Job Summary**

We are seeking a highly skilled Onboarding Contractor to join our team at PetDesk. As an Onboarding Contractor, you will play a critical role in implementing our VoIP phone systems powered by Kontak and providing exceptional customer service to our clients.

**Key Responsibilities:**

  • Implement VoIP phone systems for clients, ensuring seamless integration and minimal downtime
  • Provide comprehensive training and support to clients on Kontak products and services
  • Troubleshoot technical issues remotely, utilizing strong problem-solving skills and technical expertise
  • Maintain accurate records of client interactions, including issue resolution and customer satisfaction metrics
  • Collaborate with the Operations Manager to identify trends in common system issues and develop strategies for improvement
  • Stay up-to-date with the latest developments in VoIP technology and Kontak products, applying this knowledge to enhance client experiences

**Requirements:**

  • Proficient in written and spoken English
  • Technical aptitude and enthusiasm for learning about VoIP technology
  • Excellent organizational, communication, and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and attention to detail
  • Ability to maintain confidentiality and handle sensitive information

**What We Offer:**

  • A competitive salary range of $1,200 - $1,200 USD
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to work with a leading company in the veterinary client communication software industry