Application Support Senior Analyst
hace 4 semanas
**Key Objectives**:
The Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi's applications. This includes providing timely resolutions to app issues, driving improvements to help the business succeed, and partnering with development and production support areas to prioritize bug fixes and support tooling requirements.
**Key Responsibilities**:
- Perform daily checks, continuous monitoring, and regional handover to ensure seamless application performance.
- Develop and maintain technical support documentation to facilitate knowledge sharing and onboarding.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Ensure storage and archiving procedures are in place and functioning correctly.
- Engage in post-implementation analysis to ensure successful system design and functionality.
- Act as a liaison between users, internal technology groups, and vendors to resolve issues and improve application performance.
- Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
- Directly impact the business by ensuring the quality of work provided by self and others.
- Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Perform other duties and functions as assigned.
**Qualifications**:
5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
- Effective written and verbal communications including ability to explain technical issues in simple terms.
- Demonstrated analytical skills.
- Issue tracking and reporting using tools.
- Knowledge/experience of problem Management Tools.
- Good all-round technical skills.
- Ability to plan and organize workload.
- Consistently demonstrates clear and concise written and verbal communication skills.
**Education**:
Bachelor's/University degree or equivalent experience.
- Strong understanding of application support principles and practices.
- Experience with Citi's applications and technologies.
- Ability to work in a fast-paced environment with multiple priorities.
- Strong communication and interpersonal skills.
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