Application Support Senior Analyst

hace 4 semanas


Xico, México Citi A tiempo completo
Job Summary

The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help the business succeed.

Key Responsibilities
  • Perform start of day checks, continuous monitoring, and regional handover to ensure seamless application support.
  • Develop and maintain technical support documentation to facilitate knowledge sharing and collaboration.
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
  • Engage in post-implementation analysis to ensure successful system design and functionality.
  • Act as a liaison between users, technology groups, and vendors to resolve complex issues.
  • Provide evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impact the business by ensuring the quality of work provided by self and others.
Requirements
  • 5-8 years of experience in an Application Support role.
  • Experience with programming languages and willingness/ability to learn.
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications, including ability to explain technical issues in simple terms.
  • Demonstrated analytical skills and issue tracking using tools.
  • Knowledge/experience of problem management tools and good all-round technical skills.
Education

Bachelor's/University degree or equivalent experience.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



  • Xico, México Citi A tiempo completo

    {"Responsibilities": "**Key Objectives**:The Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi's applications. This includes providing timely resolutions to app issues, driving improvements to help the business succeed, and partnering with development and production support areas to...


  • Xico, México Mmc Corporate A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Application Support Analyst to join our team at Mmc Corporate. As an Application Support Analyst, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional support to our customers.**Key Responsibilities**Provide technical support and...


  • Xico, México Citi A tiempo completo

    Job SummaryThe Apps Support Tech Lead Analyst is a key member of the technology team, responsible for ensuring seamless integration of functions to meet business goals. This role requires a strong understanding of application support principles and the ability to partner with multiple technology areas and management teams.Key ResponsibilitiesPartner with...

  • Senior Systems Analyst

    hace 4 semanas


    Xico, México Allstate Insurance Company A tiempo completo

    **Job Summary**The Senior Systems Analyst - Production Support at Allstate Insurance Company is a critical role that requires a high level of technical expertise and business acumen. As a key member of our Technology organization, you will be responsible for creating high-level technical designs for complex projects and maintenance efforts, collaborating...


  • Xico, México Citibank A tiempo completo

    Data Science Senior AnalystThe Data Science Senior Analyst is a seasoned professional role that requires in-depth disciplinary knowledge and expertise in data analysis. This role contributes to the development of new techniques and the improvement of processes and workflows for the area or function.Key Responsibilities:Conducts strategic data analysis to...


  • Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Mx003 Marsh And Mclennan Servicios S.A. De Cv. As a key member of our IT department, you will be responsible for providing technical support and resolving issues related to our applications.Key ResponsibilitiesInvestigate and resolve technical application issues...


  • Xico, México Citi A tiempo completo

    {"Responsibilities": "**Key Objectives**:The Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi Applications. This includes providing timely resolutions to app issues, driving improvements to help the business succeed.- Perform daily checks, continuous monitoring, and regional handovers...


  • Xico, México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team. In this role, you will be responsible for providing first-level support in managing, monitoring, and controlling the Thomson Reuters Services.Key Responsibilities:Perform daily service checks and health evaluations of systems' performance and capacity.Provide...


  • Xico, México Thomson Reuters A tiempo completo

    Job SummaryThomson Reuters is seeking a highly motivated and detail-oriented Application Support Specialist to join our global service management team. As a key contributor to our team, you will play a vital role in supporting our FindLaw Segment, a leading provider of legal information and internet marketing solutions.Key ResponsibilitiesProvide exceptional...


  • Xico, México Citi A tiempo completo

    Data Analytics Senior AnalystCiti is seeking a seasoned Data Analytics Senior Analyst to join our team. As a key member of our Data & Analytics domain, you will play a critical role in supporting activities between teams, facilitating the road map defined by Tech Owners and Business Owners, and ensuring adherence to control and management metrics in...


  • Xico, México Pepsico A tiempo completo

    UKG Configuration Senior Analyst Job DescriptionAt PepsiCo, we're seeking a highly skilled UKG Configuration Senior Analyst to join our team. As a key member of our workforce management team, you will be responsible for designing, configuring, and supporting the Advanced Scheduling features of our Workforce Management software.Key...

  • Senior Data Analyst

    hace 2 días


    Xico, México Citi A tiempo completo

    Job Title: Senior Data Analyst**Job Summary:**Citi is seeking a highly skilled Senior Data Analyst to join our team. As a Senior Data Analyst, you will be responsible for conducting advanced data analysis, identifying insights, and making strategic recommendations to drive business growth.**Responsibilities:**Conduct strategic data analysis to identify...

  • Senior Financial Analyst

    hace 4 semanas


    Xico, México Warner Media, Llc. A tiempo completo

    {"title": "Senior Analyst Fp&A, Content Finance", "description": "Welcome to Warner Bros. Discovery, where creativity meets innovation. Our team is dedicated to bringing the world's most beloved stories to life, and we're looking for a talented Senior Analyst Fp&A, Content Finance to join our Global Cash team.Key Responsibilities:Support the Global Content...


  • Xico, México Citigroup Inc. A tiempo completo

    Job SummaryCitigroup Inc. is seeking a highly skilled Senior Applications Analyst to join our team. As a key member of our Applications Support group, you will be responsible for providing technical and business support for users of Citi Applications.Key ResponsibilitiesProvide quick resolutions to application issues and drive stability, efficiency, and...

  • Senior Cost Analyst

    hace 1 día


    Xico, México Johnson & Johnson A tiempo completo

    Job Title: Senior Cost AnalystJohnson & Johnson is seeking a highly skilled Senior Cost Analyst to join our team. As a key member of our finance department, you will be responsible for analyzing and managing financial data related to inventory costs.Key Responsibilities:Analyze and interpret financial data to identify trends and areas for improvementDevelop...


  • Xico, México S&Amp;P Global A tiempo completo

    About the RoleJob Summary:We are seeking an experienced Application Support Specialist to join our team at S&P Global. As a key player in the implementation and support of our Global Index Data Platform, you will be responsible for undertaking production support for our index calculation platforms.Key Responsibilities:Manage daily production support for the...

  • Euc - Senior IT Analyst

    hace 4 semanas


    Xico, México Ntt Data North America A tiempo completo

    {"title": "Euc - Senior IT Analyst", "content": "Job SummaryWe are seeking a highly skilled Euc - Senior IT Analyst to join our team in Mexico, México (MX-MEX), Mexico (MX). The successful candidate will be responsible for analyzing and understanding our current workstation management environment, managing user devices in our SCCM / MEM / Intune...


  • Xico, México Citi A tiempo completo

    **Job Summary**:Citi is seeking a highly skilled Sales Support Senior Analyst to join our team. As a key member of our Commercial Sales Support team, you will be responsible for providing technical expertise and support to clients and internal stakeholders.**Key Responsibilities**:• Assist clients and internal stakeholders with technical specifications and...


  • Xico, México Gates Corporation A tiempo completo

    About the Role:Gates Corporation is seeking a highly skilled Senior Application Development Analyst to join our team. As a key member of our IT department, you will be responsible for developing customizations and enhancements to our PDMLink system, as well as supporting industrial strength technical solutions.Key Responsibilities:Develop customizations and...

  • Support Analyst Junior

    hace 4 semanas


    Xico, México Thomson Reuters A tiempo completo

    **About the Role**We are seeking a highly skilled and motivated Support Analyst Junior to join our team at Thomson Reuters. As a Support Analyst Junior, you will play a critical role in providing exceptional support services to our customers, ensuring their needs are met and exceeded.**Key Responsibilities**Provide timely and effective support to customers...