Application Support Specialist

hace 4 semanas

Xico, México Citi A tiempo completo
{"Responsibilities": "

**Key Objectives**:

The Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi Applications. This includes providing timely resolutions to app issues, driving improvements to help the business succeed.



- Perform daily checks, continuous monitoring, and regional handovers to ensure seamless operations.

- Conduct same-day risk reconciliations to identify and mitigate potential issues.

- Develop and maintain technical support documentation to facilitate knowledge sharing.

- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.

- Ensure storage and archiving procedures are in place and functioning correctly.

- Collaborate with development and production support areas to prioritize bug fixes and support tooling requirements.

- Engage in post-implementation analysis to ensure successful system design and functionality.

- Ensure essential procedures are followed and help define operating standards and processes.

- Act as a liaison between users/traders, interfacing internal technology groups and vendors.

- Expected to raise problems to appropriate technology and business teams, adhering to Service Level Agreements.

- Provide evaluative judgment based on analysis of factual information in complicated and unique situations.

- Directly impact the business by ensuring the quality of work provided by self and others.

- Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information.

- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

- Perform other duties and functions as assigned.

- Operate with a limited level of direct supervision.

- Exercise independence of judgment and autonomy.

- Act as SME to senior stakeholders and/or other team members.



**Qualifications**:



- 5-8 years of experience in an Application Support role.

- Experience with some programming languages and willingness/ability to learn.

- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.

- Effective written and verbal communications, including ability to explain technical issues in simple terms.

- Demonstrated analytical skills.

- Issue tracking and reporting using tools.

- Knowledge/experience of problem Management Tools.

- Good all-round technical skills.

- Effectively share information with other support team members and with other technology teams.

- Ability to plan and organize workload.

- Consistently demonstrates clear and concise written and verbal communication skills.

- Ability to communicate appropriately to relevant stakeholders.



**Education**:



- Bachelor's/University degree or equivalent experience.



**Job Family Group:**

- Technology



**Job Family:**

- Applications Support



**Time Type:**

- Full time



Citi is an equal opportunity and affirmative action employer.



Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting

"}

  • Application Support Specialist

    hace 4 semanas

    Xico, México Buscojobs México A tiempo completo

    Job SummaryWe are seeking a highly skilled Application Support Specialist to join our team at Buscojobs México. As an Application Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesEmpathize with users to understand their technical needs and concernsExercise...

  • IT Application Support Specialist

    hace 4 semanas

    Xico, México Corpay A tiempo completo

    IT Application Support SpecialistCorpay is seeking an IT Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing first and second level support for customer and employee facing applications.Key Responsibilities:Troubleshoot application support requests directly with employees and indirectly...

  • Application Support Specialist

    hace 4 semanas

    Xico, México Thomson Reuters A tiempo completo

    Job SummaryThomson Reuters is seeking a highly motivated and detail-oriented Application Support Specialist to join our global service management team. As a key contributor to our team, you will play a vital role in supporting our FindLaw Segment, a leading provider of legal information and internet marketing solutions.Key ResponsibilitiesProvide exceptional...

  • Application Support Specialist

    hace 4 semanas

    Xico, México S&Amp;P Global A tiempo completo

    About the RoleJob Summary:We are seeking an experienced Application Support Specialist to join our team at S&P Global. As a key player in the implementation and support of our Global Index Data Platform, you will be responsible for undertaking production support for our index calculation platforms.Key Responsibilities:Manage daily production support for the...

  • IT Application Support Specialist

    hace 4 semanas

    Xico, México Fleetcor Technologies, Inc. A tiempo completo

    About the RoleFleetcor Technologies, Inc. is seeking a highly skilled IT Application Support Specialist to join our team. As an IT Application Support Specialist, you will be responsible for providing first and second level support for customer and employee facing applications.Key ResponsibilitiesTroubleshoot application support requests directly with...

  • Web Application Support Specialist

    hace 4 semanas

    Xico, México Ecovadis Germany Gmbh A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Ecovadis Germany GmbH. As a Technical Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide immediate assistance on issues triggered...

  • Application Support Specialist

    hace 4 semanas

    Xico, México Epam Systems A tiempo completo

    **About the Role**We are seeking a highly skilled Application Support Specialist to join our team at Epam Systems. As a key member of our IT department, you will be responsible for providing top-notch support for our Linux-based applications.**Key Responsibilities**Provide timely and effective support for Linux-based applicationsCollaborate with...

  • Application Support Specialist

    hace 4 semanas

    Xico, México Mmc Corporate A tiempo completo

    **Job Summary**We are seeking a highly skilled and experienced Application Support Analyst to join our team at Mmc Corporate. As an Application Support Analyst, you will play a critical role in ensuring the smooth operation of our applications and providing exceptional support to our customers.**Key Responsibilities**Provide technical support and...

  • Application Support Specialist

    hace 4 semanas

    Xico, México Fulcrum Digital A tiempo completo

    About UsFulcrum Digital is a leading provider of IT services and business solutions company. We partner with global enterprises from diverse industries, including financial services, insurance, education, retail, and e-commerce. With expertise in digital transformation, machine learning, and emerging technologies, we offer a consulting-led, integrated suite...

  • IT Specialist

    hace 4 semanas

    Xico, México Wood Mackenzie Ltd A tiempo completo

    Job SummaryWood Mackenzie Ltd is seeking a highly skilled Application Support Specialist to join our IT Services team. As a key member of our global support team, you will provide first-level support for internal and client-facing applications, ensuring seamless service delivery to our customers.Key ResponsibilitiesProvide first-level support for requests...

  • Web Application Support Specialist

    hace 1 día

    Xico, México Ecovadis A tiempo completo

    Join Our Team as a Web Application Support SpecialistWe are seeking a highly motivated and detail-oriented Web Application Support Specialist to join our team at EcoVadis. As a key member of our Platform Services department, you will be responsible for providing top-notch support to our customers and internal stakeholders, ensuring their technical issues are...

  • Application Support Specialist

    hace 4 semanas

    Xico, México Mx003 Marsh And Mclennan Servicios S.A. De Cv A tiempo completo

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team at Mx003 Marsh And Mclennan Servicios S.A. De Cv. As a key member of our IT department, you will be responsible for providing technical support and resolving issues related to our applications.Key ResponsibilitiesInvestigate and resolve technical application issues...

  • Lead Application Support Specialist

    hace 4 semanas

    Xico, México Refinitiv A tiempo completo

    About the RoleIn this opportunity as a Lead Application Support Specialist, you will:Provide technical leadership and support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.Respond to incidents and escalations to provide leadership and communication.Find issues, design, test and implement solutions...

  • Application Specialist

    hace 4 semanas

    Xico, México Copeland A tiempo completo

    About UsWe are a global leader in climate technologies, dedicated to creating sustainable and efficient solutions for residential, commercial, and industrial spaces. Our expertise in HVACR technologies enables us to protect temperature-sensitive goods throughout the cold chain, while bringing comfort to people globally.Our ValuesWe are committed to the...

  • Retail Application Support Specialist

    hace 1 día

    Xico, México Viseo A tiempo completo

    Job Title: Retail Application Support ConsultantVISEO is a global consulting firm that helps businesses innovate and grow. We are seeking a Retail Application Support Consultant to join our team in Mexico or Colombia.About the RoleAs a Retail Application Support Consultant, you will be responsible for providing technical support and maintenance for our...

  • Lead Application Support Specialist

    hace 4 semanas

    Xico, México Thomson Reuters A tiempo completo

    About the RoleIn this opportunity as a Lead Application Support Specialist, you will:Provide technical leadership and support to drive continual improvement aimed at the highest standards of reliability, quality, and time-to-market.Respond to incidents and escalations to provide leadership and communication.Find issues, design, test, and implement solutions...

  • Associate Application Support Specialist

    hace 4 semanas

    Xico, México Swiss Re A tiempo completo

    About the RoleWe are seeking a highly motivated and detail-oriented Associate Application Support Specialist to join our team at Swiss Re. As a key member of our support team, you will be responsible for providing technical assistance and resolving issues related to our software applications.About YouExcellent written and verbal communication skillsAbility...

  • Application Support Specialist

    hace 4 semanas

    Xico, México Thomson Reuters A tiempo completo

    About the RoleWe are seeking a highly skilled Application Support Analyst to join our team. In this role, you will be responsible for providing first-level support in managing, monitoring, and controlling the Thomson Reuters Services.Key Responsibilities:Perform daily service checks and health evaluations of systems' performance and capacity.Provide...

  • Web Application Support Specialist

    hace 4 semanas

    Xico, México Ecovadis A tiempo completo

    **About Us**EcoVadis is a leading provider of business sustainability ratings, empowering companies to guide their peers toward a sustainable world. Our innovative solutions are backed by an international team of experts and cutting-edge technology, analyzing data and building sustainability scorecards that provide actionable insights into environmental,...

  • Technical Support Specialist

    hace 4 semanas

    Xico, México Acute Talent A tiempo completo

    **Job Summary**Acute Talent is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT operations run smoothly and efficiently.**Key Responsibilities**Provide technical support to clients via phone, email, and...