Strategic Operations Director
hace 2 meses
We are seeking an experienced Operations Manager to oversee daily operations, ensuring tasks run smoothly and efficiently. This role is ideal for a motivated individual with excellent leadership skills.
Job Summary:The Operations Manager will be responsible for managing a team, developing standard operating procedures, maintaining quality, and responding to guest complaints.
Responsibilities:- Team Management: Lead and motivate a high-performing team to achieve operational excellence.
- Standard Operating Procedures: Develop, implement, and maintain effective SOPs to ensure consistency and efficiency.
- Quality Assurance: Monitor and improve the quality of services and products to meet customer expectations.
- Guest Complaints: Respond promptly and professionally to guest complaints, resolving issues in a timely manner.
To succeed as an Operations Manager, you will need:
- Leadership Skills: Proven ability to lead and motivate teams.
- Problem-Solving Skills: Strong analytical and problem-solving skills to resolve complex issues.
- Communication Skills: Excellent verbal and written communication skills to interact with guests and team members.
This role offers a competitive salary of $70,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
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