Technical Solutions Expert

hace 3 días


Monterrey, Nuevo León, México Enroutesystems A tiempo completo

About Enroute: a company that combines technology and innovation to make a positive impact on society.

We pride ourselves on creating a fantastic work environment with great benefits and compensations, flexible schedules, and policies that balance work and life. We care about our employees and want them to be happy and successful.

Our team of experts is passionate about finding solutions to complex technical problems. If you share this passion, we encourage you to apply for the position of Technical Solutions Expert.

About the Role:
  • Serve as the primary technical point of contact for key clients, providing high-touch support and guidance
  • Troubleshoot and resolve complex technical issues in real-time scenarios
  • Conduct face-to-face meetings with clients to understand their needs and present technical solutions
  • Collaborate with internal teams to enhance product features based on client feedback
  • Develop and deliver technical training sessions for clients
  • Create detailed technical documentation and client-facing communications
  • Analyze client data to identify trends and optimization opportunities
  • Proactively monitor client accounts to prevent potential issues
Requirements:
  • Excellent English Skills (spoken and written)
  • Minimum 3 years of experience in a similar role, preferably in AdTech
  • Strong proficiency in SQL, JavaScript, HTML, and Node.js
  • Solid understanding of front-end technologies (JS, HTML, CSS)
  • Experience with real-time problem-solving scenarios
  • Excellent communication skills, both verbal and written
  • Strong analytical and critical thinking abilities
  • Client-facing experience with proven ability to explain technical concepts clearly
  • Data analytics skills, including proficiency with SQL and Excel
  • Excellent interpersonal skills for face-to-face client interactions
  • Assertiveness and ability to lead technical discussions
  • Adaptability to rapidly changing technology landscapes
  • Team player with the ability to work independently when required
  • Exceptional interpersonal skills for building and maintaining client relationships
  • Assertiveness and confidence in presenting technical concepts to clients
  • Ability to explain complex technical issues in simple, understandable terms
  • Strong analytical thinking and attention to detail
  • Adaptability and quick learning ability to keep up with evolving AdTech trends
  • Excellent time management and prioritization skills
Estimated Salary:$80,000 - $120,000 per year, depending on location and experience.Benefits:
  • Monetary compensation
  • Year-end Bonus
  • IMSS, AFORE, INFONAVIT
  • Major Medical Expenses Insurance
  • Minor Medical Expenses Insurance
  • Life Insurance
  • Funeral Expenses Insurance
  • Preferential rates for car insurance
  • TDU Membership
  • Holidays and Vacations
  • Sick days
  • Bereavement days
  • Civil Marriage days
  • Maternity & Paternity leave
  • English and Spanish classes
  • Performance Management Framework
  • Certifications
  • TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
  • Taquitos Rewards
  • Amazon Gift Card on your Birthday
  • Work-from-home Bonus
  • Laptop Policy


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