Customer Support Solutions Expert

hace 2 días


Monterrey, Nuevo León, México Blue Yonder A tiempo completo

We are seeking a highly skilled Customer Support Solutions Expert to join our team at Blue Yonder. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences and providing innovative solutions to complex problems.

The estimated salary for this role is $85,000 per year, commensurate with experience. As a Customer Support Solutions Expert, you will be responsible for providing top-notch support to our customers, working collaboratively with various teams and partners to resolve issues, and developing knowledge articles to improve operational efficiency.

Key responsibilities include:

  • Delivering excellent customer experience by resolving solution cases of moderate complexity
  • Owning customer solutions for Tier 2 customers and consistently achieving high customer satisfaction
  • Communicating effectively with customers and supporting junior team members in achieving effective communication
  • Collaborating relentlessly and respectfully with various teams and partners

To succeed in this role, you will need to possess:

  • Moderate expertise in contemporary SaaS technical toolsets such as AppDynamics and Splunk
  • Moderate knowledge of product features and functionalities
  • Possession of basic knowledge of relevant industry domain and business processes of the customers
  • Decent understanding of solution architecture relevant for concerned solution
  • Decent skills on architecture framework, tools, and technologies relevant for concerned solution

If you are a motivated and detail-oriented individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.



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