Senior Business Process Specialist

hace 2 horas


Ciudad de México, Ciudad de México Aig A tiempo completo
About the Role

This is a challenging opportunity for an Underwriting Support Specialist to join our team at AIG. As a key member of our Underwriting Support Unit, you will play a critical role in the end-to-end processing of new and renewal business, working closely with regional underwriters and senior support staff to ensure seamless execution.

Duties

  1. Evaluate new and renewal submissions against prescribed criteria to determine completeness, documenting outstanding items and communicating these to underwriters for review.
  2. Assist in the follow-up and securing of outstanding items from brokers, working closely with underwriters and CoE partners to develop and deliver tailored solutions.
  3. Identify and resolve account alerts and blocks during the submission process to avoid account conflicts, forwarding individual lines of business to Shared Services for rating as needed.
  4. Perform data analytics, remodeling, and referral documentation preparation and completion, as well as form checklist and working approval, ensuring accurate and up-to-date documentation.
  5. Review location data and CAT modeling results, analyze loss information and financial statements to facilitate quote development, and pre-populate loss rating models.
  6. Assist with the issuance of quotes, binders, policies, endorsements, and cancellations within prescribed timelines, requesting individual policy filings as needed.
  7. Prepare policy writing instructions for Shared Services and premium billings, managing bureau crits on assigned accounts and following up with brokers on outstanding information.
  8. Complete post-issuance policy review and document all discrepancies for review with the Senior UA, Team Lead, or account underwriter, forwarding discrepancies to Shared Services for correction as agreed.
  9. Track premium booking and policy issuance to ensure LOB metrics are met, escalating to the Senior UA, Team Lead, or account underwriter as needed.
  10. Communicate account status to managers or underwriters to ensure completion of outstanding items needed to execute policy issuance and premium collection, maintaining accurate and updated files for all accounts in accordance with internal service standards and procedures.

Requirements

  1. 1-3 years of related insurance experience and/or training, or equivalent, relevant combination of education and experience.
  2. Prioritizing - able to navigate and switch between multiple proprietary, vendor, web-based, and standard computer systems.
  3. Microsoft Office - proficiency in Excel, Word, and PowerPoint.
  4. Learning Agility - willingness to learn from experiences and new situations.
  5. Client Servicing - ability to anticipate client (internal and external) needs and act proactively.
  6. Problem Solving - identify problems and solutions matched to the appropriate solutions.
  7. Attention to Detail - demonstrate attention to detail to ensure accurate documentation is maintained.


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