Senior Business Systems Analyst

hace 5 días

Guadalajara, Jalisco, México Baxter A tiempo completo

About Baxter

We are a leading global healthcare company that develops and manufactures innovative medical products and therapies. Our mission is to save and sustain lives by bringing smarter, more personalized care to people around the world.

Your Role at Baxter

The ServiceNow Business Analyst will play a critical role in driving business value by gathering IT and business stakeholder requirements related to ServiceNow and partnering with the ServiceNow Application Architect and development team to transform these requirements into a viable solution.

Key Responsibilities

  • Work with business and IT stakeholders to gather requirements for new and modified Request Catalog Items
  • Provide recommendations to streamline and optimize processes and align with the overall Catalog framework
  • Document full requirements, including form layout, fields, and workflows
  • Partner with the ServiceNow Application Architect and development team to determine the best technical solution to address the requirements
  • Perform testing in pre-Prod environments to ensure that the documented requirements are met
  • Manage incoming requests for new Catalog Items, updates to Catalog Items, and ServiceNow enhancements
  • Assist with the development and delivery of end-user training
  • Define and implement a continuous improvement life cycle to ensure that catalog items are reviewed and optimized
  • Perform business analyst activities related to the continued growth of the ServiceNow platform at Baxter, including the deployment of additional modules and functionality
  • Assist with platform upgrade efforts, including testing

Requirements

  • At least 3 years in a business analyst role
  • At least 2 years experience with ServiceNow
  • Knowledge of ITSM processes, including Request Management, Change Management, Configuration Management, Incident Management, and Problem Management
  • Experience working in a global setting
  • Project management/project leadership experience a plus
  • Knowledge of Lean Six Sigma principles a plus
  • Knowledge of process automation concepts a plus
  • Proven ability to successfully work in a matrix team environment that presents significant change and tight timeframes
  • Excellent communication skills (both written and verbal) with strong presentation and facilitation skills at all levels in the organization (from individual contributor to executive level)
  • Strong interpersonal skills. Ability to build positive relationships with key stakeholders
  • Strong analytical and problem-solving skills

Education Requirements

Bachelor's degree required

ITIL Foundation (or higher) certification is highly desired

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