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Service Desk Operations Lead
hace 2 meses
We are seeking a highly skilled and experienced Service Desk Operations Lead to join our team at Tata Consultancy Services (Tcs). As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our services.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and chat
- Collaborate with cross-functional teams to resolve complex technical issues
- Develop and implement process improvements to enhance service delivery
- Ensure compliance with Tcs policies and procedures
Requirements:
- 2+ years of experience in IT support or a related field
- Fluent English language skills (spoken and written)
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
Relocation Information:
Guadalajara, Jalisco is a great place to live and work, with a rich cultural heritage and a thriving expat community. If you are looking for a new challenge and are willing to relocate, we encourage you to apply for this exciting opportunity.
