Service Desk Agent Team Leader
hace 2 meses
Tata Consultancy Services is a global leader in IT services and consulting. Our team is looking for a skilled Service Desk Agent Team Leader to join our Guadalajara office.
Requirements:
- Minimum 1 year experience as a customer representative
- Fluent English (Spoken/Written)
- Previous experience as Manager or Team Leader
Description:
Serve as the main SD escalation point for the Client
Monitor day to day service desk operations
Listen for concerns and identify areas requiring further attention from the management team
Communicate all issues immediately to Service Desk Team
Monitor ticket queues and ensure tickets are being followed up on per client and agreements
Monitor agent performance
Monitor calls for all assigned agents to ensure standards are being met
Work with all assigned agents to ensure individual SLA/KPI goals are being met
Aid in identifying Knowledge gaps or areas of improvement
Capture and organize knowledge in a knowledge management system to address specific business Incidents and Request.
Train any new hires joining the team and provide Uptraining to current team.
We offer:
Salary based on experience.
Above law benefits: Food vouchers, Private medical insurance, Life Insurance, 30 days of Christmas Bonus in December
Pay: From $20,000.00 per month
Language:
English (required)
French (required)
Work Location: In person
-
Clinical Service Desk Agent
hace 4 semanas
Guadalajara, Jalisco, México Nttdata A tiempo completoAbout the RoleWe are seeking a skilled Clinical Service Desk Agent to join our team. As a key member of our Provider Clinical Service Desk, you will be responsible for handling inbound customer calls and providing timely support to our healthcare customers.Job ResponsibilitiesRespond to incoming service desk calls from healthcare customers regarding clinical...
-
Clinical Service Desk Agent
hace 2 meses
Guadalajara, Jalisco, México Ntt Data A tiempo completoReq ID: 276912Job SummaryThis role will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls in a call center environment. We support our customers 24 hours a day, 7 days a week, 365 days a year.Key ResponsibilitiesTrack and document comments, and close or escalate incident tickets and related issues in a...
-
Service Desk Expert
hace 20 horas
Guadalajara, Jalisco, México Encore Theme A tiempo completoAbout Encore ThemeWe are a dynamic organization seeking an experienced Service Desk Expert to join our team in Guadalajara, Mexico. As a key member of our technical support team, you will be responsible for providing timely and effective resolution to client software, hardware, and network issues.
-
Customer Support Agent
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob Summary: We are seeking a highly skilled Customer Support Agent to join our Clinical Service Desk team. This is a remote position based in Mexico, where you will be working as part of a 24/7 call center environment supporting our customers with a high level of professionalism and expertise.About the Role:This role involves handling inbound customer...
-
Clinical Service Desk-Helpdesk-Expert
hace 3 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoCompany OverviewNtt Data Services is a global leader in digital transformation, specializing in cloud and automation services. With a comprehensive portfolio of consulting, applications, infrastructure, and business process services, we help clients navigate the ever-changing landscape of technology.About the RoleThis position is an exciting opportunity to...
-
Service Desk Specialist
hace 4 semanas
Guadalajara, Jalisco, México Cognizant A tiempo completoWe are looking for a highly skilled Service Desk Specialist to join our team at Cognizant. As a Service Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary objective will be to ensure that all incidents are resolved efficiently and effectively, adhering to our defined SLAs and...
-
Clinical Service Desk Specialist
hace 4 semanas
Guadalajara, Jalisco, México Nttdata A tiempo completoAbout the RoleWe are seeking an experienced Clinical Service Desk Specialist to join our team. This role will be responsible for providing exceptional customer service and technical support to our healthcare customers.Responsibilities:Respond to incoming service desk calls from healthcare customers regarding clinical applications such as Epic, Cerner,...
-
Healthcare Clinical Service Desk Representative
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoAbout the RoleNtt Data is seeking a highly skilled Healthcare Clinical Service Desk Representative to join our team. As a representative, you will be responsible for handling inbound customer calls and providing exceptional support to healthcare customers.ResponsibilitiesRespond to incoming service desk calls from healthcare customers regarding clinical...
-
Clinical Service Desk Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data Services A tiempo completoCompany OverviewNTT DATA Services is a leading provider of digital, cloud and automation solutions across the healthcare industry. As a global business and IT services company, we specialize in delivering targeted segment solutions to improve patient outcomes.We are part of the NTT family of companies, a partner to 85% of the Fortune 100, with a strong...
-
Culinary Team Leader
hace 1 mes
Guadalajara, Jalisco, México Marriott International, Inc A tiempo completoAbout the RoleWe are seeking an experienced Culinary Team Leader to join our team at The Westin Guadalajara. As a key member of our Food and Beverage department, you will be responsible for supervising and coordinating the activities of our cooks and kitchen staff.Key ResponsibilitiesSupervise and coordinate the activities of cooks and kitchen staff to...
-
Technical Support Specialist
hace 2 meses
Guadalajara, Jalisco, México Hashmap A tiempo completoAbout the RoleWe are seeking a Technical Support Specialist to join our Clinical Service Desk team in Guadalajara, Mexico. This is a remote opportunity that requires strong technical troubleshooting skills and excellent communication abilities.Job ResponsibilitiesProvide timely and effective support to clinicians via inbound callsTrack and document incident...
-
Help Desk Support Specialist
hace 2 meses
Guadalajara, Jalisco, México Wipro Limited A tiempo completoWipro Limited, a leading technology services and consulting company, seeks a talented Help Desk Support Specialist to join their team.Salary: $60,000 - $80,000 per yearAbout the Role:We are looking for an experienced Service Desk Analyst to support our global clients. As a key member of our team, you will be responsible for providing technical support and...
-
Clinical Service Desk Specialist
hace 2 días
Guadalajara, Jalisco, México Nttdata A tiempo completoJob Summary:We are seeking skilled professionals to work as Clinical Service Desk Agents in our remote call center environment, supporting customers 24/7.Main Responsibilities:Respond to incoming calls related to clinical applications such as Epic, Cerner, McKesson, and Meditech.Track and document comments, and close or escalate incident tickets.Drive...
-
Clinical Support Specialist
hace 4 semanas
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob OverviewNtt Data is a global leader in digital transformation, providing innovative solutions to the healthcare industry. We are seeking an experienced Clinical Support Specialist to join our team in USA. As a key member of our Provider Clinical Service Desk, you will play a critical role in delivering exceptional customer service and technical support...
-
Front Desk Operations Coordinator
hace 2 días
Guadalajara, Jalisco, México Luxoft A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Specialist to join our team at Luxoft. As a key member of our Real Estate and Facilities department, you will play a vital role in ensuring the smooth functioning of our company infrastructure.Main Responsibilities:Answering telephone calls, screening, and directing them...
-
Clinical Service Desk Representative
hace 1 mes
Guadalajara, Jalisco, México Ntt Data A tiempo completoJob OverviewThis is a unique opportunity to join NTT DATA, Inc. as a Clinical Service Desk Representative - Healthcare Support Specialist.
-
Front Desk Specialist
hace 2 días
Guadalajara, Jalisco, México Hotel Ac Guadalajara A tiempo completoJob DescriptionWe are seeking a dedicated Front Desk Specialist to join our team at Hotel Ac Guadalajara. As a key member of our staff, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Responsibilities:Provide personalized service to guests, responding to their inquiries and resolving any issues in a...
-
Service Team Manager
hace 4 semanas
Guadalajara, Jalisco, México Marriott International, Inc A tiempo completoAbout the RoleWe are seeking a skilled and experienced Service Team Manager to join our team at Marriott International, Inc. This is an exciting opportunity to lead a high-performing team and contribute to delivering exceptional guest experiences.Job SummaryThe successful candidate will be responsible for supervising a team of staff members, ensuring they...
-
Global Clinical Helpdesk Specialist
hace 3 días
Guadalajara, Jalisco, México Ntt Data North America A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Global Clinical Helpdesk Specialist to join our team in Mexico. This is a remote position, offering flexibility and work-life balance.This role is part of our Provider Clinical Service Desk, where you will primarily handle inbound customer calls as an agent. You will be working in a call center...
-
Front Desk Agent
hace 2 meses
Guadalajara, Jalisco, México Marriott International, Inc A tiempo completoJob SummaryAs a Front Desk Agent at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests. This includes processing all guest check-ins, resolving any late or disputed charges, and answering guest calls and messages.Key ResponsibilitiesProcess all guest check-ins by...