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Service Desk Support Specialist

hace 2 meses

Monterrey, Nuevo León, México Dyopath A tiempo completo
{"title": "Service Desk Level 1 Analyst", "description": "About the Role

DYOPATH, a leading Managed Service Provider (MSP), is seeking a skilled Service Desk Level 1 Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our clients, ensuring high customer satisfaction, and maintaining excellent service standards.

Key Responsibilities
  • Perform end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware, and initial triage for client network environments.
  • Use Active Directory administration to manage user accounts and permissions.
  • Analyze and recommend alternative solutions to meet customer needs.
  • Provide mobile phone support and ensure excellent service standards.
What You'll Get
  • A competitive salary of 15K pesos per month.
  • A comprehensive benefits package, including savings, pantry vouchers, Christmas bonus, vacations, anniversary bonus, vacation premium, major medical insurance, life insurance, quarterly bonus, marriage or bereavement time off, maternity/paternity time off, ergonomic chair, and a monthly stipend for internet and electricity.
Requirements
  • Experience supporting and administration of VPN clients.
  • Excellent customer service skills.
  • Windows 10 and Office 365 troubleshooting skills.
  • Basic understanding of SharePoint.
  • Experience using ticketing software such as ServiceNow, Cherwell, or Remedy.
  • High school diploma, college graduates preferred.
Location, Shift, and Pay

Monday - Friday, 8am - 5pm CST.

15K pesos monthly.

DYOPATH is an Equal Opportunity Employer.

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