Bilingual Service Desk Specialist English

hace 1 día


Monterrey, Nuevo León, México Sequoia Connect A tiempo completo

Customer Support Specialist Opportunity
We are seeking a highly skilled Customer Support Specialist to join our team at Sequoia Connect. As a key member of our service desk, you will be responsible for providing exceptional customer support to clients via phone, email, and chat.

Key Responsibilities:
• Provide high-quality customer support to clients
• Utilize advanced proficiency in both English and German (oral and written)
• Collaborate with cross-functional teams to resolve customer issues

Requirements:
• Proven experience in a Service Desk or technical support role
• Advanced proficiency in both English and German (oral and written)
• Strong communication and problem-solving skills

About Sequoia Connect:
We are a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services. Our digitally empowered workforce represents various nationalities, comprising 19,833 employees, and lives the company's philosophy of 'customer success, first and always'. We are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.

Why Join Us:
• Opportunity to work with a dynamic and award-winning employer
• Collaborative and inclusive work environment
• Professional growth and development opportunities



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