Customer Service Order Status Coordinator

hace 2 días


Zapopan, Jalisco, México Siemens Mobility A tiempo completo

About Siemens Mobility

Siemens Mobility is a leading provider of innovative mobility solutions, empowering people to move more efficiently and sustainably. We are committed to shaping the future of transportation and making a positive impact on society.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Order Status Coordinator to join our team. As a key member of our customer service team, you will be responsible for handling inquiries about order status, shipping dates, and services for our valued customers.

Key Responsibilities

  • Respond to customer inquiries in a timely and accurate manner, providing excellent customer service and resolving issues efficiently.
  • Enter, manage, and prioritize new and existing cases via our CRM tool to meet established service level agreements.
  • Utilize the CRM tool to communicate with customers, internal staff, and affiliates, ensuring seamless collaboration and issue resolution.
  • Initiate actions via the CRM tool for completion of change orders, product selection, and post-order requests, or process non-complex requests directly as authorized.
  • Provide exceptional customer service via phone calls, CRM tool, or chat, ensuring a positive experience for our customers.

Requirements

  • 3+ years of practical customer service experience, with a strong background in handling customer inquiries and resolving issues.
  • Bilingual (advanced in both Spanish and English language) with strong verbal and written communication skills in English.
  • Working knowledge of MS Office and ability to learn our CRM system.
  • High level of professionalism, excellent customer service skills, and ability to multitask and handle a high volume of work and phone calls accurately.
  • Strong team player with ability to work in a cross-functional team environment and adapt to changing priorities.

Preferred Qualifications

  • Bachelor's degree in a related discipline, such as business administration or communications.
  • Knowledge of SAP, CRM systems/Salesforce, Industry Mall, EDI, and quotation tools.
  • 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries.

Equal Employment Opportunity Statement

Siemens Mobility is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.



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