Customer Service Order Status Coordinator
hace 2 días
About Siemens Mobility
Siemens Mobility is a leading provider of innovative mobility solutions, empowering people to move more efficiently and sustainably. We are committed to shaping the future of transportation and making a positive impact on society.
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Order Status Coordinator to join our team. As a key member of our customer service team, you will be responsible for handling inquiries about order status, shipping dates, and services for our valued customers.
Key Responsibilities
- Respond to customer inquiries in a timely and accurate manner, providing excellent customer service and resolving issues efficiently.
- Enter, manage, and prioritize new and existing cases via our CRM tool to meet established service level agreements.
- Utilize the CRM tool to communicate with customers, internal staff, and affiliates, ensuring seamless collaboration and issue resolution.
- Initiate actions via the CRM tool for completion of change orders, product selection, and post-order requests, or process non-complex requests directly as authorized.
- Provide exceptional customer service via phone calls, CRM tool, or chat, ensuring a positive experience for our customers.
Requirements
- 3+ years of practical customer service experience, with a strong background in handling customer inquiries and resolving issues.
- Bilingual (advanced in both Spanish and English language) with strong verbal and written communication skills in English.
- Working knowledge of MS Office and ability to learn our CRM system.
- High level of professionalism, excellent customer service skills, and ability to multitask and handle a high volume of work and phone calls accurately.
- Strong team player with ability to work in a cross-functional team environment and adapt to changing priorities.
Preferred Qualifications
- Bachelor's degree in a related discipline, such as business administration or communications.
- Knowledge of SAP, CRM systems/Salesforce, Industry Mall, EDI, and quotation tools.
- 3+ years of practical customer service experience supporting industrial, construction, mechanical, or electrical industries.
Equal Employment Opportunity Statement
Siemens Mobility is an Equal Opportunity and Affirmative Action Employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
-
Customer Service Coordinator
hace 1 semana
Zapopan, Jalisco, México Siemens A tiempo completoJob SummaryWe are seeking a highly skilled and dedicated Customer Service Coordinator to join our team at Siemens. As a key member of our customer support team, you will be responsible for handling inquiries about order status, shipping dates, and services for our valued customers.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate...
-
Customer Service Coordinator
hace 13 horas
Zapopan, Jalisco, México Tti, Inc. A tiempo completo{"title": "Customer Service Coordinator", "description": "Tti, Inc. is seeking a skilled Customer Service Coordinator to support our Mexico branch. As a key member of our team, you will provide exceptional customer service, ensuring timely and accurate order fulfillment.Key Responsibilities:Verify and expedite customer orders to ensure accuracy and secure...
-
Customer Service Coordinator
hace 1 semana
Zapopan, Jalisco, México TTI A tiempo completoTTI, Inc. is seeking a highly skilled Customer Service Coordinator to join our Mexico Global Resource Center team. This role provides critical support to internal stakeholders, ensuring seamless operations and exceptional customer experiences.Key Responsibilities:Verify and expedite customer orders, ensuring accuracy and timely delivery through effective...
-
Customer Service Coordinator
hace 14 horas
Zapopan, Jalisco, México TTI A tiempo completo{"title": "Customer Service Coordinator", "description": "At TTI, Inc., we are seeking a highly skilled Customer Service Coordinator to join our Mexico branch team. As a key member of our sales force support team, you will play a vital role in ensuring the success of our customers by providing exceptional service and support.The ideal candidate will possess...
-
Customer Service Coordinator
hace 11 horas
Zapopan, Jalisco, México Tti A tiempo completoJob SummaryTti, Inc. is seeking a highly skilled Customer Service Coordinator to join our team in Mexico. As a key member of our sales support team, you will play a critical role in providing exceptional customer service and support to our clients.Key ResponsibilitiesVerify and expedite customer orders to ensure accuracy and timely delivery by coordinating...
-
Customer Service Coordinator
hace 2 días
Zapopan, Jalisco, México Tti Latin America A tiempo completoAbout Tti Latin AmericaTti Latin America is a leading distributor of electronic components, seeking a highly skilled Customer Service Coordinator to join our team in Guadalajara, Mexico. As a key member of our global support team, you will play a vital role in ensuring seamless communication and coordination between our internal stakeholders and...
-
Customer Service Coordinator
hace 14 horas
Zapopan, Jalisco, México Tti, Inc. A tiempo completo**Job Summary**Tti, Inc. is seeking a highly skilled Customer Service Coordinator to join our Mexico branch team. As a key member of our sales support team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless order processing.**Key Responsibilities:**Verify and expedite customer orders to ensure...
-
Customer Service Representative
hace 1 semana
Zapopan, Jalisco, México Procesadora De Jalisco S.A. De C.V. A tiempo completo**Job Summary**Procesadora De Jalisco S.A. De C.V. is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients, ensuring timely and accurate order management, and maintaining a high level of...
-
Order Entry Coordinator
hace 1 semana
Zapopan, Jalisco, México Quantum Corporation A tiempo completoJob Summary:Quantum Corporation is seeking a highly skilled Sales Support Specialist to join our team in Zapopan, Mexico. As a Sales Support Specialist, you will play a critical role in ensuring the smooth processing of sales orders, providing exceptional customer service, and supporting our sales organization.Key Responsibilities:Initiate and coordinate the...
-
Order Administration Specialist
hace 14 horas
Zapopan, Jalisco, México Mphasis A tiempo completoJob Title: Order Administration SpecialistJob Summary:We are seeking a highly skilled Order Administration Specialist to join our team at Mphasis. As an Order Administration Specialist, you will be responsible for processing customer purchase orders, providing exceptional customer service, and ensuring timely and accurate order fulfillment.Key...
-
Customer Service Representative
hace 1 semana
Zapopan, Jalisco, México Quantum Corporation A tiempo completoJob Summary:Quantum Corporation is seeking a highly skilled Sales Support Specialist to join our team in Zapopan, Mexico. As a Sales Support Specialist, you will play a critical role in supporting our sales organization by processing sales orders, monitoring sales order systems, and providing exceptional customer service.Key Responsibilities:Process sales...
-
Customer Service Representative
hace 3 días
Zapopan, Jalisco, México Soluciones Apc A tiempo completo{"title": "Job Description", "content": "Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Soluciones Apc. As a key member of our customer-facing team, you will be responsible for receiving and processing orders, communicating with customers, and ensuring timely order fulfillment.Key...
-
Customer Service Representative
hace 1 semana
Zapopan, Jalisco, México Soluciones Apc A tiempo completoJob Summary:Soluciones Apc is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate order fulfillment, and driving process improvements to enhance the overall...
-
Customer Service Representative
hace 11 horas
Zapopan, Jalisco, México Elanco A tiempo completo{"**Job Summary**": "We are seeking a highly skilled Customer Service Analyst to join our team at Elanco. As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.", "**Responsibilities**": "- Maintain a positive, empathetic, and professional attitude toward...
-
Senior Customer Service Representative
hace 1 semana
Zapopan, Jalisco, México Elanco A tiempo completoAbout the RoleElanco is a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. As a Senior Customer Service Analyst, you will play a critical role in ensuring the success of our customers and the company.Key ResponsibilitiesProcess customer complaints and...
-
Customer Service Representative
hace 15 horas
Zapopan, Jalisco, México Intugo Call Center A tiempo completo**Job Summary**We are seeking a highly skilled Order Processing Executive to join our team at Intugo Call Center. As a key member of our operations team, you will be responsible for ensuring seamless order processing and customer satisfaction.**Key Responsibilities**:• Review customer requirements and specifications to ensure accurate order creation•...
-
Order Administration Specialist
hace 13 horas
Zapopan, Jalisco, México Mphasis A tiempo completoJob Title: Order Administration SpecialistJob Summary:We are seeking a highly skilled Order Administration Specialist to join our team at Mphasis. As an Order Administration Specialist, you will be responsible for processing customer purchase orders, following up on transactions, and providing exceptional customer service.Key Responsibilities:Process...
-
Order Administration Specialist
hace 1 semana
Zapopan, Jalisco, México Mphasis A tiempo completo**Job Summary**We are seeking a highly skilled and detail-oriented Order Administration Specialist to join our team at Mphasis. As a key member of our customer-facing team, you will be responsible for processing customer purchase orders and providing exceptional customer service.**Key Responsibilities:**Process customer purchase orders in a timely and...
-
Order Administration Specialist
hace 1 semana
Zapopan, Jalisco, México Mphasis A tiempo completo**Job Summary**We are seeking a highly skilled and customer-focused Order Administration Specialist to join our team at Mphasis. As a key member of our organization, you will be responsible for processing customer purchase orders, providing exceptional customer service, and ensuring a seamless experience for our clients.**Key Responsibilities:**Process...
-
Customer Service Team Lead
hace 13 horas
Zapopan, Jalisco, México Intugo A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at Intugo. As a key member of our customer-facing team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesSupervise and train customer service...