Order Entry Coordinator

hace 1 semana


Zapopan, Jalisco, México Quantum Corporation A tiempo completo

Job Summary:

Quantum Corporation is seeking a highly skilled Sales Support Specialist to join our team in Zapopan, Mexico. As a Sales Support Specialist, you will play a critical role in ensuring the smooth processing of sales orders, providing exceptional customer service, and supporting our sales organization.

Key Responsibilities:

  • Initiate and coordinate the processing of sales orders, ensuring accurate receipt and booking of sales orders.
  • Monitor sales order system to ensure timely and accurate processing of orders.
  • Track sales shipment, delivery, billing, and backlog activities, providing internal sales reports as needed.
  • Respond to customer inquiries regarding order status and resolve any difficulties or issues.
  • Prepare customer pricing and proposals for identified opportunities.
  • Ensure all quotes are completed in a timely and consistent manner.

Requirements:

  • 2-4 years of experience in order entry, general office, accounting, or customer service.
  • Ability to understand complex technical solutions and products.
  • Professional and dependable, with excellent communication and interpersonal skills.
  • Strong systems skills, with proficiency in Microsoft Office software.
  • Knowledge of Quantum products and services is a plus.
  • Working knowledge of Secondary Storage (backup and archival) is a plus.
  • Knowledge of Microsoft Dynamics 365, Oracle ERP, and/or other relevant software is a plus.

Essential Functions:

  • Ability to sit for several hours in a row.
  • Ability to talk on the telephone for several hours in a row.
  • Ability to type and provide accuracy with details.
  • Ability to take criticism and act courteously with internal and external customers.
  • Ability to work well alone and as part of a team.
  • Ability to effectively manage and prioritize multiple demands/tasks.
  • Ability to work overtime during peak periods.


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