Senior Software Delivery Specialist

hace 5 días

Guadalajara, Jalisco, México Radian Generation A tiempo completo

About Radian Generation

Radian Generation is a global provider of critical technology-forward services designed specifically to support the comprehensive lifecycle of renewable facilities—including solar, wind, and energy storage.

Who We Serve
Radian Generation's wide range of commercial, technical, and compliance services provide developers, owners, and operators with critical insights into each aspect of their assets to make better-informed decisions.

Radian Generation is committed to supporting greater diversity in the renewable energy industry. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


ROLE AND RESPONSIBILITIES

As a Senior Delivery Associate, you will play a pivotal role in ensuring the successful delivery of software engagements. Your responsibilities will include:

  • Developing critical path delivery plans for prospective software engagements to ensure efficient project execution.
  • Providing support to Business Development/Account Management teams in closing software sales opportunities.
  • Creating kickoff materials, such as scope and delivery walkthroughs, request for information, and meeting plans, to set the stage for successful project launches.
  • Leading software kickoff meetings for customer stakeholders, effectively introducing delivery projects and expectations.
  • Assisting customers in identifying customer champions for each software feature and sources of data, facilitating effective communication.
  • Guiding the Discovery process in collaboration with Radian software and customer Subject Matter Experts (SMEs), eliciting functional, data, and control requirements.
  • Documenting requirements and maintaining organized Discovery folders in the corporate file management system.
  • Initiating and managing Request for Information (RFI) processes, analyzing customer-delivered data to meet Discovery objectives.
  • Drafting, gathering internal feedback, and publishing Software Specifications, coordinating revisions and obtaining customer approval.
  • Collaborating with the internal team to develop comprehensive Project Plans.
  • Advocating for both internal and external stakeholders throughout the software delivery process.
  • Coordinating and leading the delivery of each software feature and data, including Beta evaluations, training, and engagement activities.
  • Guiding customers through the software acceptance process, ensuring final acceptance for each software feature.
  • Providing primary support to customers until software feature acceptance is achieved.
  • Coordinating and supporting internal handoff to the Customer Success team upon the successful acceptance of software features.

REQUIRED QUALIFICATION & EDUCATION

To be successful in this role, you will need:

  • Experience working in the renewable energy industry.
  • A university degree in Computer Science, Engineering, or a related field (or equivalent experience).
  • Minimum 2 years of related professional experience.

REQUIRED SKILLS & COMPETENCIES

To perform the job successfully, you should demonstrate competencies in performing the essential functions of this position by performing satisfactorily in each of these competencies:

  • Proven experience in project management, preferably in a client-facing role.
  • Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and non-technical stakeholders.
  • Ability to navigate complex customer environments and facilitate productive discussions.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and collaboratively in a fast-paced environment.

PREFERRED SKILLS & COMPETENCIES

While not required, the following skills and competencies would be highly desirable:

  • Experience with software delivery and acceptance processes.
  • Understanding of SaaS cloud-delivered software, data integration, and remote collaboration.
  • Strong understanding of software development lifecycle and project management methodologies.
  • Proficiency in document management and organization.
  • Experience working cross-functionally in both technical and non-technical team settings.
  • Excellent technical communication skills (verbal, written) for a range of audience (low-tech to high-tech).
  • Ability to both lead and take direction as an effective team player.

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