Senior Enterprise Solutions Consultant

hace 6 días

Guadalajara, Jalisco, México Jabil Careers A tiempo completo

Job Overview

Elevate your career with Jabil. We encourage and empower you to leverage your skills, collaborating with exceptional colleagues from diverse backgrounds who share your ambition and commitment to driving Jabil's success.

This role is a senior-level position focused on providing critical support within IT operations at Jabil. The primary responsibility of the Functional Support Specialist is to deliver efficient and effective assistance to end-users across the organization, specifically in SAP and other software applications, to meet business objectives. This includes diagnosing application issues and software challenges for all internal stakeholders, including operations, finance, supply chain, and other departments. Additionally, the Functional Support Specialist will play a key role in the design, delivery, and enhancement of SAP and other software applications, as well as organizing training initiatives.

Key Responsibilities

Demonstrate proficiency and independence in understanding business processes and system functionalities across primary applications or functional areas. Exhibit a comprehensive understanding of business process requirements, identifying gaps and proposing suitable solutions. Possess strong functional and/or system configuration expertise to design solutions that meet business needs in collaboration with relevant functional and development teams. Capable of drafting valid functional specification documents, with a solid grasp of table structures, fields, and entity relationships. Mentor junior team members effectively. Drive improvements in business system processes and integrations alongside business process owners. Act as the escalation point for troubleshooting issues in accordance with operational level agreements (OLAs) and service level agreements (SLAs). Maintain extensive knowledge and hands-on experience in multiple applications or modules, including emerging technologies, through formal or self-directed professional development. Perform comprehensive configuration for multiple application modules, with advanced, customized configuration in at least one module. Provide functional guidance and support to other IT teams as needed. Engage in knowledge sharing and information exchange within project or departmental teams. Regularly update the project team on the status of assigned projects. Communicate ongoing updates to the functional manager or supervisor. Foster continuous improvement through trend analysis and metrics management. Ensure that procedures and work instructions are efficient and streamlined. Propose innovative ideas and suggestions for enhancement, identifying and implementing new configurations, procedures, and processes considered best practices. Exhibit a strong commitment to customer service, anticipating and exceeding expectations by resolving issues promptly and effectively, prioritizing customer concerns. Collaborate with the reporting manager and team on complex or atypical situations. Share knowledge and insights with other Jabil facilities to promote best practices across the organization. Uphold confidentiality and discretion regarding all data and proprietary information, whether internal to Jabil or customer-specific. Embrace and align with business and IT strategic directions.

Education & Experience Requirements

Bachelor's degree in Computer Science, Information Technology, Management Information Systems, or a related IT field. Minimum of 3-5 years of relevant work experience in the business area from an IT perspective. Knowledge of process or system configuration in SAP or other ERP systems, particularly in Planning, Purchasing, Inventory and Warehouse Management, Sales and Distribution, Finance and Controlling, or other functional areas. An equivalent combination of education, training, or experience may also be considered.

Jabil is an equal opportunity employer, considering qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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