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Senior Cyber Protection Specialist

hace 2 meses

Veracruz, Veracruz-Llave, México Acronis A tiempo completo
About the Role

We are seeking a highly skilled Senior Cyber Protection Specialist to join our team at Acronis. As a key member of our Professional Services team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.

Key Responsibilities
  1. Develop and Deliver Proposals: Create compelling responses to Requests for Information (RFIs) and Requests for Proposal (RFPs) to prospective customers, showcasing our expertise and solutions.
  2. Project Management: Develop and manage project plans in scope of implementation, consulting, and integration projects with end customers, ensuring timely and successful project delivery.
  3. Technical Expertise: Build and maintain current functional and technical knowledge of the entire Acronis product line, providing consultations to customers and engaging experts from other Acronis teams as required.
  4. Customer Success: Review customer implementation and integration plans, making recommendations in line with best practices, and presenting new product functionality to customers.
  5. Incident Management: Work with R&D, Datacenter Operations, Support, and other departments to prioritize and track customer incidents and feature requests, ensuring timely resolution and customer satisfaction.
  6. Reporting and Analysis: Develop and maintain executive summaries, root cause analysis reports, and provide feedback to Acronis Product Management teams based on customer requirements.
  7. Quarterly Review: Conduct quarterly review meetings with customers, providing updates on run rates, key projects, and planned activities for the next period.
Requirements
  1. Technical Expertise: 3+ years of technical hands-on experience in SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration.
  2. Project Management: 3+ years in Project Manager or Technical Account Manager role in a software or systems integration company.
  3. Security Certification: CISSP, CompTIA Security+, etc.
  4. Communication Skills: Excellent communications, interpersonal, and presentation skills.
  5. Business Analysis: Excellent business analysis, project, risk, and relationship management skills.
  6. Language Skills: Fluent written and spoken English language.
Preferred Qualifications
  1. Second Fluent Language: Second fluent language (French and/or German and/or Spanish).